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Business / Online banking / CommBiz / CommBiz FAQs / How to reset a CommBiz user’s password or find a User ID

Reset a user’s password

  1. Go to Admin > Users > User Security
  2. Click Edit next to the user’s name
  3. Set a new Temporary Password
  4. Click Reset Password > Confirm 
  5. Let the user know their temporary password will expire in 3 days

Find a user’s Login ID

  1. Go to Admin > Users > User Security
  2. The user’s Login ID will show up next to their name (User ID is different)

(You don’t need to share the User ID with your user)

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