Help & support
If you’re trying to authorise a transaction, but it’s not showing in Payables > Authorisations Required, there are a few things to check.
Find the transaction* and then:
You’ll need to check the status, as it may have been cancelled by another User or by CommBank. For information on each transaction status, see the Transaction Group Status List User Guide.
If the status is ‘Confirmed’ or ‘Partially Authorised’, and you’re not listed as an Authoriser you don’t have permission to authorise the transaction. Ask your Administrator to update your organisation’s authorisation rules (see Setting Transaction Authorisation Rules).
* If you’re unable to find the transaction you’re looking for: