EFTPOS terminal user guides

Download our step-by-step instructions to set up and use your terminal


New features

  • Dual SIM. Dual SIM capabilities are only available to customers who are upgrading their terminal or who have a faulty Essential Lite. Please contact our 24/7 Merchant Helpdesk on 1800 230 177. 1
  • Surcharging. Our latest software release for Essential Lite includes the new feature of automatic Surcharging. To check if you have this feature available now, please follow the ‘Surcharging’ section on the User Guide. If it isn’t available and you want to activate it, contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Surcharging enabled.2

New feature: Cloud POS

Cloud POS is now supported on Essential Plus. To learn more about this feature, refer to the ‘How to switch from Standalone to Cloud mode’ or ‘How to switch from In-store to Cloud mode’ section on the User Guide (PDF). If you require this feature, please contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Cloud POS enabled. 

eCommerce support

How to use your eCommerce platform


For general BigCommerce support, visit BigCommerce Support.

For support on BigCommerce CommWeb MPGS, visit our user guide.

To switch from BigCommerce CommWeb MIGS to MPGS, call 1300 096 392.


Customise your payment solutions with easy integration


Develop an app for our App Marketplace on the Smart terminal.

Register your interest

Build payments into an app or website.

Develop with Simplify

Choose from hosted checkout, hosted session, direct payment, batch options or a combination.

Get direct, fast payments to a business account.

Develop with BPOINT

Tools, resources, and API documentation.

Develop with PowerBoard

Terms & agreements

Important information about your merchant facility

Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.

View Financial Services Guide (PDF)

questions_feedback_pictograms.svg Contact us 

Find the right help or contact us through the app for a fast response. Overseas? Call +61 2 9009 0593.

Existing merchant support

We're available 24/7. To ensure we can help you as quickly as possible, have the following information ready:

  • Terminal ID (located at the top of your merchant receipt)
  • Trading name, address and phone number

Application enquiries

Looking for an update, or need to discuss your application? 

We're available 24/7. 

Smart Health

We're available 8am-8pm, Mon-Fri (Syd/Melb time).

New merchant features in NetBank

View and manage your merchant products in NetBank, with access to your notifications, statements and support.

Log on to NetBank

Things you should know    

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.

    1 Dual SIM available for new installs and replacements from 13 December 2021.

    2 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.