New features

Essential Lite: Dual SIM

Dual SIM2 capabilities are only available to customers who are upgrading their terminal or who have a faulty Essential Lite. Please contact our 24/7 Merchant Helpdesk on 1800 230 177.

Essential Lite: Surcharging

Our latest software release for Essential Lite includes the new feature of automatic Surcharging3. To check if you have this feature available now, please follow the ‘Surcharging’ section on the User Guide. If it isn’t available and you want to activate it, contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Surcharging enabled. 

Essential Lite: Wi-Fi

A secured Wi-Fi1 connection is now supported on Essential Lite. To check if you have this feature available now, please follow the ‘How to connect and configure Wi-Fi’ section on the Quick Reference Guide. If it isn’t available and you want to activate it, contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Wi-Fi1 enabled. 

Merchant security hub

Fraud is on the rise, and can happen to any business that accepts payments. Learn the steps that you and your employees can take to help protect your business from merchant fraud. 

Visit merchant security hub

Downtime & outages

Using Store & Forward

  • CommBank’s Store & Forward feature means you can keep taking card payments with your EFTPOS terminals, even when your terminal is unable to connect to the bank
  • Store up to 100 transactions if your terminal’s connection to the bank drops out
  • Once you’re reconnected, these transactions automatically get forwarded to the bank for processing
  • Make sure you keep all your offline receipts as back-up

 

Download a guide

Using Manual Vouchers

Within your welcome kit bag you've been provided with Manual Vouchers to process transactions when your terminal is offline. You can order more Manual Vouchers at the stationery store

You should use a Manual Voucher if:

  • You're unable to process transactions electronically
  • CommBank has instructed you to process transactions manually
  • You've had a power or communications outage

Download a guide

Merchant Agreement & forms

Current Merchant Agreement

Terms and conditions that all new merchant customers receive when they open a merchant facility.

View summary of changes

View Merchant Agreement issued 11 October 2021 (PDF)

View Merchant Agreement issued 25 October 2020

View Merchant Agreement issued 1 April 2020

Financial Services Guide

Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.

View Financial Services Guide

Maintenance forms

Download Change of bank account details form

Download Refund limit change request form

Send completed form to:

Fax: 1300 309 194, or

Email: merchantmaintenance@cba.com.au

Things you should know    

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.

Connectivity to a secured Wi-Fi network is supported subject to network coverage and compatible areas.

2 Dual SIM available for new installs and replacements from 13 December 2021.

3 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.