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EFTPOS terminal user guides

Download our step-by-step instructions to set up and use your terminal

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New features

  • Dual SIM. Dual SIM capabilities are only available to customers who are upgrading their terminal or who have a faulty Essential Lite. Please contact our 24/7 Merchant Helpdesk on 1800 230 177. 1
  • Surcharging. Our latest software release for Essential Lite includes the new feature of automatic Surcharging. To check if you have this feature available now, please follow the ‘Surcharging’ section on the User Guide. If it isn’t available and you want to activate it, contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Surcharging enabled.2


New feature: Cloud POS

Cloud POS is now supported on Essential Plus. To learn more about this feature, refer to the 'How to switch from Standalone to Cloud mode' or 'How to switch from In-store to Cloud mode' section on the User Guide (PDF). If you require this feature, please contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Cloud POS enabled. 

Point of Sale (POS) operating system

Download and install the latest patches for your Operating System from the Microsoft Website.

Linkly client version

Linkly Client Version contains all the latest improvements for performance, stability, bug fixes, latest supported functionality. For further support see Linkly.

USB power management settings

Disable power management settings on the USB connection that your EFTPOS is connected to. For further support see recommended power settings for best performance from a USB connected terminal.

Ingenico USB driver version

The latest USB driver can be downloaded from Ingenico. This USB driver is not found within the Linkly install package. It is recommenced by Ingenico to be used with their products globally and if you are experiencing connective and stability problems between your POS and EFTPOS terminal. For further resources see Igenico USB Driver Application and installation guide  

For further support, contact your POS software provider.

Terminal Management System (TMS) parameter settings

  1. Duplicate transaction check – to prevent transactions being duplicated when there is a break in communications between the EFTPOS terminal and the POS, we recommend flags that may be enabled in the terminal called 'check duplicate transactions'. This flag is not enabled by default. Your POS must increment the POS reference number every transfer this setting to be of value. If you would like this setting enabled, please contact your Relationship Manager or the Merchant Enquiries team on 1800 230 177 (available 24/7).
  2. Cloud connections – there is an inbuilt 10 second delay after the transaction has been approved on the EFTPOS terminal to the POS. If your cloud connection is stable this value can be set to zero which will improve the transaction speed performance. The parameter is called 'dialogue time out'.

EFTPOS terminal software

The recommendation is for your terminal to be operating on the latest software which is 8.42b or higher. When your terminal restarts the software version is displayed on the screen. While CommBank endeavours to update your version automatically, due to a number of factors not all terminals are updated to this version. Commbank can facilitate the swap out of your terminal to the latest software version. If you require the latest software update or need to swap out your terminal, please contact your Relationship Manager or the Merchant Enquiries team on 1800 230 177 (available 24/7).

Physical terminal set up

Avoid movement at the EFTPOS terminal if possible as cables cannot be stressed. Ensure your terminal is only paired to the one base.

To avoid any issues, take care to ensure you place the EFTPOS terminal is back on the base it was installed with. The EFTPOS terminal will not function correctly if it is placed on a different base. For further support see Essential Move5000 POS Stand Guide

eCommerce support

How to use your eCommerce platform

 

For general BigCommerce support, visit BigCommerce Support.

For support on BigCommerce CommWeb MPGS, visit our user guide.

To switch from BigCommerce CommWeb MIGS to MPGS, call 1300 096 392.

Developers

Customise your payment solutions with easy integration

 

Develop an app for our App Marketplace on the Smart terminal.

Register your interest

Build payments into an app or website.

Develop with Simplify

Choose from hosted checkout, hosted session, direct payment, batch options or a combination.

Get direct, fast payments to a business account.

Develop with BPOINT

Tools, resources, and API documentation.

Develop with PowerBoard

Terms & agreements

Important information about your merchant facility

Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.

View Financial Services Guide (PDF)

questions_feedback_pictograms.svg Contact us 

Find the right help or contact us through the app for a fast response. Overseas? Call +61 2 9009 0593.

Existing merchant support

We're available 24/7. To ensure we can help you as quickly as possible, have the following information ready:

  • Terminal ID (located at the top of your merchant receipt)
  • Trading name, address and phone number

Call 1800 230 177

Application enquiries

Looking for an update, or need to discuss your application? 

We're available 24/7. 

Call 1800 730 554

Smart Health

We're available 8am-8pm, Mon-Fri (Syd/Melb time).

Call 1800 222 484

Check for outages & service disruptions

If you're experiencing technical issues, check if we have any scheduled maintenance, service outages or other disruptions.

Check our service updates

New merchant features in NetBank

View and manage your merchant products in NetBank, with access to your notifications, statements and support.

Log on to NetBank

We can help

Things you should know    

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.

    1 Dual SIM available for new installs and replacements from 13 December 2021.

    2 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.