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Business / EFTPOS, payments & eCommerce / EFTPOS & merchant support - CommBank / How to enable surcharging on my CommBank EFTPOS terminal

Before you start 

  • Surcharging isn't set up by default on your EFTPOS terminal. 

    Before you start, you'll need to:

EFTPOS terminals

How to set up surcharging on your EFTPOS terminal. 

Smart Mini

  1. Log on to the Smart Mini Hub 
  2. Select Admin from the menu 
  3. Select Surcharge from the Quicklinks menu, then select Edit
  4. Choose the card scheme and then select Enable 
  5. Choose to either Surcharge by amount or Surcharge by percentage 
  6. Select Next 
  7. Review details and select Confirm

Smart (Verifone)

  1. Swipe down from top to bottom twice on your device screen
  2. Go to Launcher and select Device manager then Configuration options
  3. Enter the manager passcode
  4. Go to Merchant and select Merchant surcharge
  5. Choose the card type
  6. Set your surcharge for each category

Smart Integrated (Verifone)

  1. Swipe down from top to bottom twice on your device screen
  2. Go to Launcher and select Device manager then Configuration options
  3. Enter the manager passcode
  4. Go to Merchant and select Merchant surcharge
  5. Choose the card type
  6. Set your surcharge for each category

Essential Lite (Move/5000)

 
  1. Go to Menu and select EFTPOS then Special functions
  2. Enter the manager passcode
  3. Go to Surcharge rates
  4. Choose the card type 
  5. Choose either Fixed fee or Percentage and set your preferred amount

Essential Plus

Call us on 1800 230 177 to set up surcharging for Essential Plus.

Frequently asked questions

Only users with the manager passcode can enable surcharging. 

You'll need to work with your POS provider to enable surcharging on your POS. 

We can help