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Business / Payments / EFTPOS & merchant support - CommBank / How to order EFTPOS stationery

If you have a MID

(Merchant ID)

If you have a MID (merchant ID), please follow the instructions below to order your stationary online.

  1. Click the button below to go to our online stationary store
  2. Log in using your 16-digit merchant ID beginning with 53531, and your merchant postcode. You can find your Merchant ID on your statement, welcome letter or NetBank homepage
  3. Order EFTPOS paper rolls and stickers for your terminal
  4. Once we've processed your order, we'll add the cost to your next monthly Merchant Statement

 

Order stationery

If you have an OID

(Outlet ID)

 

If you have an OID (Outlet ID), you'll need to contact our helpdesk to order stationery.

Our helpdesk is available 24/7.

1800 230 177

How do I know if I have a MID or an OID?

 

Not sure which ID you have? Here's how to check:

  • MID (Merchant ID): It’s a 16 digit number that starts with 53531

You'll find it on your merchant statement, welcome letter or NetBank homepage.

  • OID (Outlet ID): It’s a 15 digit number that identifies your outlet.

You’ll find it on your merchant statement in the top right hand corner.

If you have an OID, please contact the helpdesk to order stationery.

FAQs

Contact the Merchant Helpdesk on 1800 230 177 to change your delivery address.

Contact the Merchant Helpdesk on 1800 230 177 if your order doesn't arrive within 5 to 10 business days.

To replace the paper roll in your machine:

 

  1. Open the roll cover
  2. Remove old paper roll
  3. Insert new roll so the paper feeds from the top, leaving a small length of paper sticking out of the terminal
  4. Close the cover

Tip: There are small slots located on each side of the paper roll cover. The easiest way to open the paper roll compartment is to put your thumbnail in one of the slots and push/flick the slot to open the cover. 

Within 5 to 10 business days, with ‘Authority to leave’ so it can be left in a safe place if you’re not there.

We can help

Things you should know