Help & support
For each payment method, you’ll need to set an amount to surcharge.
Once you've enabled surcharging, your terminal will automatically add a surcharge based on the customer’s payment method.
Please refer to Australian Competition and Consumer Commission (ACCC) and the Reserve Bank of Australia (RBA) for guidance about how much you can surcharge for card payments. The RBA has published RBA Standard No. 3 which sets out what is a 'permitted surcharge'.
Good to know
Surcharging isn’t set up by default on your EFTPOS terminal. Follow these instructions to enable surcharging on your device.
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As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.
