Help & support
On 31 March 2026, the RBA announced the following changes:
On 1 October 2026, CommBank made the following pricing changes, resulting from the lowered domestic interchange caps.
The SRPT merchant service fee on CommBank EFTPOS terminals was reduced from 1.10% to 0.99% on 1 October 20262. Existing CommBank customers have been automatically moved to the new rate, with no customer action required.
For customers on Interchange Plus and Plus Plus pricing, the following interchange rates, exclusive of GST, took effect from 1 October 2026 for domestically issued cards5:
The interchange rate for foreign-issued Mastercard and Visa credit, debit and prepaid cards will be set at a maximum of 1.00% on 1 April 2027.
The RBA introduced new transparency requirements to enhance merchants' understanding of the fees they pay for accepting card payments.
CommBank published its first quarterly Merchant Service Fees report (covering July–September 2026).
CommBank will publish its first quarterly Interchange Pass-Through Rate report (covering October–December 2026).
Your merchant statements will include updated, standardised cost-of-acceptance information in an enhanced monthly format.
Albert Naffah, CommBank's General Manager of Payments Acceptance, explains the card surcharging changes and what they mean for your business.
Albert Naffah, CommBank's General Manager of Payments Acceptance, explains the card surcharging changes and what they mean for your business.
A card surcharge was an extra fee a business could add to a customer’s bill to recover the cost of accepting a debit or credit card payment in Australia before the RBA reforms came into effect on 1 October 2026.
Yes. CommBank has removed card surcharging from relevant CommBank payment products including EFTPOS terminals, and ecommerce products CommWeb and BPOINT.
The RBA's changes apply to card payment surcharges. Other types of surcharges, such as weekend or public holiday surcharges, are covered by separate rules set out by the ACCC. For guidance on displaying prices and applying these surcharges, visit the ACCC website.
If you have a dedicated Relationship Manager, please reach out to them directly. They can help you understand what these changes mean for your business and support you through next steps.
Effective on 1 October 2026:
Same-day settlement with a linked CommBank Business Transaction Account.1
Our EFTPOS terminals have a 0.99% flat-rate transaction fee2 and no lock-in contract.3
Access integration support and 24/7 help, plus get a replacement terminal within 4 hours in metro locations.4
Know that Australia's largest financial institution is working hard to protect your business from fraud.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement (PDF) for applicable terms and conditions. Read the Terms and Conditions for Business Transaction and Savings Accounts (PDF) for terms and conditions applicable for CommBank Business Transaction Account and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
1 Same day settlement is available on all EFTPOS transactions made before 9:30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
2 0.99% covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
3 No lock-in contracts: Cancel anytime, no fixed-term commitment. For all CommBank EFTPOS terminals, standard terms and conditions apply and 30 days' notice should be given.
4 Replacement within 4 business hours in all locations except remote areas (3 to 5 business days). A remote area is not serviced by a technician and only phone support is available.
5 Visa and Mastercard interchange rates shown on this page are current as at the date of publication and are subject to change. For the most up-to-date rates and applicable conditions, refer to the Visa interchange rates and Mastercard interchange rates.
