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Business / Payments / Merchant transition form

Preparing for your Merchant transition

We’re upgrading our merchant technology platform. To support your merchant transition, we need more information about your current setup across your CommBank merchant facilities which may include merchant EFTPOS terminals, eCommerce payment products or both.

If you currently use a CommBank merchant facilities, please complete this form so we can understand how your business accepts payments today and plan the appropriate next steps for your business.

Why we need your information

The information you provide helps assess future compatibility requirements, identify whether any updates may be required, and determine the appropriate transition pathway for your business and minimise disruption during the transition process.

Before you start

This form is for customers who use CommBank merchant facilities, including merchant EFTPOS terminals, eCommerce payment products, or both. Some questions relate to merchant EFTPOS terminals only, some relate to eCommerce only, and some may apply to both. Please complete the questions that are relevant to your business. 

Where a question does not apply, please select Not applicable or enter N/A where requested. We'll contact you to seek more information on your business setup across your multiple business entities if required.  

If you use a Point of Sale (POS) system with your merchant terminals, you will need your (POS) information, including its version number. You can find this information in the Properties or About section of your POS system or alternatively contact your POS provider for assistance.

What you need to do

To determine the appropriate pathway for your upgrade, please complete the Merchant Transition Form. You’ll need your Customer Identifier shown in the email or letter you received. 

Please review each question and provide the most accurate information that you can. 

We'll also request contact information for your IT or onsite manager or another relevant business contact for your merchant EFTPOS terminals and/or eCommerce payment products to coordinate your transition and minimise disruption to your business. 

What happens next

Once you submit the form, we'll review the information you provide to support your transition plan. If we need anything further, or if action is required from your business, we will contact you using the details in our systems or the contacts you provide in the form.

If you have questions, or need help completing the form, please speak to your CommBank Relationship Manager or follow the support information provided in your email. Your Relationship Manager or a member of our transition team may contact you to seek more information on your business setup across your multiple business entities if required.

Please note: submitting this form does not change your service today.

Complete the Merchant Transition Form

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Things you should know 

Protecting your Privacy

CommBank respects your privacy. We’ll only use and share the information you provide in this form as described in the ‘Privacy’ sections of the product’s Terms and Conditions. For information on how we handle your personal information, refer to CommBank’s Group Privacy Statement. If you have any questions, you can contact your Relationship Manager or Transaction Banking Specialist.

Disclosures 

We collect your merchant information to assess your business needs and help determine appropriate pathway for your upgrade.   

Accept disclosures

In completing this form, you are confirming you have read and accept the Disclosures and CommBank Group Privacy Statement. By submitting this form and giving us your electronic or telephone details, you consent to us using these details to communicate with you electronically, by phone or SMS, for the above purpose.

 

Please view our Merchant Agreement (PDF 349KB) for applicable terms and conditions.