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Business / Payments / Merchant transition

Preparing for your Merchant Upgrade

We’re upgrading our merchant technology platform and to support your Merchant upgrade, we need a few details about your current setup. 

Why we need your information

If you use an EFTPOS terminal, we need to understand how you take payments today. This helps us determine future compatibility, identify whether updates are needed, and confirm the right upgrade pathway for your transition.

We’ll also ask for your IT or onsite manager’s contact details so we can coordinate the upgrade and minimise disruption to your business.

What you need to do

Review the form fields and provide the most accurate information you can provide.

Additional questions will be displayed based on the options you select.

Important:

This form should be completed by the person in your business who manages your merchant facilities, such as your IT, payments or finance manager.

If you’re not the right person to complete the form, share this page with the appropriate business representative.

Complete the transition form

Submit eForm

Things you should know 

Protecting your Privacy

CommBank respects your privacy. We’ll only use and share the information you provide in this form as described in the ‘Privacy’ sections of the product’s Terms and Conditions. For information on how we handle your personal information, refer to CommBank’s Group Privacy Statement. If you have any questions, you can contact your Relationship Manager or Transaction Banking Specialist.

Disclosures 

We collect your merchant information to assess your business needs and help determine appropriate pathway for your upgrade.   

Accept disclosures

In completing this form, you are confirming you have read and accept the Disclosures and CommBank Group Privacy Statement. By submitting this form and giving us your electronic or telephone details, you consent to us using these details to communicate with you electronically, by phone or SMS, for the above purpose.

 

Please view our Merchant Agreement (PDF 349KB) for applicable terms and conditions.