The Commonwealth Bank of Australia

Since our beginnings as a bank for Australian families in 1911, Commonwealth Bank of Australia has been providing financial services for people, businesses and communities across the country.

Today, we have grown to become one of the world's leading financial institutions, providing retail, private, business and institutional banking services in more than 11 countries around the world. Our specialist business areas offer insurance, superannuation, financial advice, share trading and funds management to millions of customers both in Australia and overseas.

Our vision and commitment is to excel at securing and enhancing the financial wellbeing of people, businesses and communities, and our values guide us toward achieving this.

From technology firsts, innovative products and services, to an unwavering focus on customer service, the way we do business makes it easier for people to manage their own financial health and wellbeing. As a diverse, global financial services business, we are also aware of our impact on the communities in which we operate. Because we take our role in society seriously, we work to build meaningful relationships with our community, cultural and economic partners to strengthen financial security and wellbeing.

The Commonwealth Bank brand is the most recognised brand in the Australian financial services industry.

Other award-winning brands within the Group include our wealth management business Colonial First State, our online broking service CommSec and Bankwest.

Commonwealth Bank Group seperator

Banking

Commonwealth Bank BankWest

Investment

Colonial

Insurance

Commonwealth Bank

Securities

CommSec

The Group has a strong domestic presence with the largest customer base of any Australian bank and operates the largest financial services distribution network in the country with the most points of access:

  • Image of a bank building

    1,131

    branches

  • Image of an ATM dispensing cash

    4,380

    ATMs

  • Image of a merchant terminal

    200,000+

    EFTPOS terminals

  • Image of a stock exchange ticker displayed on a computer monitor

    5.6m

    online customers

We continue to improve convenience for customers, now with more than:

  • Image of a hand touching a mobile phone to open a banking app

    70m

    self-service transactions

  • Image of an online banking log-in screen

    1.6bn

    logons to our digital assets

  • Image of cash being deposited into a smart deposit machine

    700+

    Intelligent Deposit Machines

  • Image of a person next to a dollar sign representing a business banking specialist

    165

    Business Banking Specialists in branches

The Commonwealth Bank Group has a growing international presence through:

  • Retail banks in New Zealand (ASB) and Indonesia (Commonwealth Bank Indonesia)
  • Banking investments in China (20 per cent in both Qilu Bank and Bank of Hangzhou) and Vietnam (20 per cent stake in Vietnam International Bank)
  • Life insurance operations in New Zealand (Sovereign), Indonesia (Commonwealth Life) and a joint venture in China (BoCommLife)
  • Banking branches in London, New York, Tokyo, Hong Kong, Shanghai, Beijing, Singapore, Auckland, Ho Chi Minh City and Mumbai
  • Representative offices in Beijing and Hanoi.

International operations

Image of a world map with Commonwealth Bank of Australia overseas operations colored in e.g. New Zealand, South Africa

Examples of the value created for the stakeholders of Commonwealth Bank of Australia during the 2016 financial year include:

  • With more than 51,700 people employed globally, our annual payroll expenditure is $6.2 billion.
  • We serve more than 15 million customers globally, including more than 13 million through the largest distribution network in Australia.
  • More than 75 per cent of profits were returned to more than 800,000 Australians who hold CBA shares directly, and millions more who hold them through superannuation funds.
  • More than $4.2 billion were paid to 5,000 small to medium businesses who are our partners and suppliers.
  • Our tax expense was more than $3.6 billion in 2016, making us Australia's largest tax payer.
  • We contributed more than $212 million in waived and reduced fees to support low-income earners and the not-for-profit sector.
  • Our voluntary community contributions in the form of cash, time, foregone revenue and program implementation costs represents more than 2 per cent of pre-tax profits.
Key financial results 2016 2015 2014 2013 2012
Cash net profit after tax - $ billion 9.4 9.1 8.7 7.8 7.5
Return on equity (cash) - % 16.5 18.2 18.7 18.4 18.4
Tax paid - $ billion 3.6 3.4 3.2 3.0 2.8
Dividends paid to shareholders - $ billion 7.0 6.8 6.5 5.8 5.4
Salaries and related expenses paid to our employees - $ billion 6.2 5.8 5.5 5.1 4.7
A pie chart of Commonwealth Bank of Australia's 2016 income broken out by Expenses, Salaries, Dividends, Retained for capital and growth, Tax expense and Loan impairment
Image of a stack of coins with text: The Group's tax expense was more than $3.6bn in 2016, making us Australia's largest tax payer

The Group's tax expense was more than $3.6bn in 2016, making us Australia's largest tax payer

Image of a wallet with text: With more than 51,000 people, the Group's annual payroll expenditure is more than $6.2 billion

With more than 51,000 people, the Group's annual payroll expenditure is more than $6.2 billion