Instead of calling

Message us for a quick response

Get instant answers from our virtual assistant, or connect to a specialist to discuss your options. Make sure you have notifications for the CommBank app turned on.

How to message us

Get help

Start using phone banking

  • What you'll need:

    1. A touch-tone phone
    2. Your NetBank Client number, account number or card number
    3. Your card numbers (if your question is card-related)
    4. Telephone banking password

    You can also use your 4-digit CommBank app PIN if you're calling from a phone number that's linked to your account.

  • Accessible to all:

    If you are deaf or hard of hearing you can message us in the CommBank app or contact us via the National Relay Service.

    See how to message us

    For more info, visit the National Relay Service

  • Keep in mind

    • Call charges may apply
    • Our wait times vary depending on when you call – we may offer to call you back, instead of keeping you on hold
    • You can get answers quickly by chatting to Ceba in NetBank and the CommBank app or in CommBank Support or messaging us.

Phone numbers
& call options

  • General enquiries

    Call 13 2221 - 8am to 8pm (+61 2 9999 3283* from overseas).

  • Urgent enquiries

    Call us 24/7 on 13 2221 (+61 2 9999 3283* from overseas) about:

    • Lost or stolen cards
    • International callers
    • Transaction disputes
    • Platinum and diamond card enquiries
  • Specialist enquiries

    We have teams who are specialists in business banking, insurance, home loans, CommSec and can help with your specific enquiries. Each team has its own dedicated phone number.

    Here are the numbers to call

  • Call options

    • Press 1 for self-service banking, then:
      • 1 for balance & transaction history
      • 2 for transfers & BPAY payments
      • 3 for foreign exchange rates
      • 4 for card activation or PIN set up
      • 5 to change your phone banking password
      • 0 for all other enquiries, or to set up your phone banking password
    • Press 2 to report lost or stolen cards or transactions you don’t recognise, for security enquiries or to follow up on an existing dispute case
    • Press 3 for new products, then:
      • 1 for credit card applications
      • 2 for transaction or savings accounts
      • 3 for personal loans, car loans or overdrafts
      • 4 for home loans
      • 5 for insurance products
      • 0 for any other products
    • Press 4 for anything else

Overseas support

Things you should know

  • 1 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more

    2 When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number. Not all overseas telephone providers support access to 13 numbers.

    When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.

    The advice on this website has been prepared without considering your objectives, financial situation or needs.  Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 68KB).

    Terms and conditions for Electronic Banking (PDF 244KB) are available here or from any branch of the Commonwealth Bank.

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