NetBank FAQ

In this section you’ll find answers to many of the frequently asked questions (FAQs) about NetBank. Click on a category of interest below to find out more.

Getting started  - register for NetBank, set up for your password and find out which accounts work with NetBank.

NetBank on your mobile - find out how to access NetBank on your mobile.

NetBank charges - find out about any charges associated with using NetBank.

Technical  - find answers to any technical questions or problems you may have.

Login  - general login questions are covered here, along with information about NetCode security tokens.

Accounts - find information relating to your account balances and transactions.

Transfers - questions about transferring money including multiple, scheduled and international transfers can be found here.

Bills - find out how to pay bills, including BPAY bills.

Manage Accounts - this section covers cheques, your statements and Secure Internet Shopping.

Security - protect your banking experience by staying on top of security issues.

Profile and Preferences - get information on your contact details, personalising NetBank, bank messages, your NetBank limits and activity log.