Bills

Pay multiple bills
BPAY View
BPAY View bill
BPAY View payment
BPAY View biller status
Cancelling BPAY View
Scheduled bill payments
Pay bills
What is BPAY?

BPAY is a national bill payment service that allows customers to pay bills to billers via telephone banking or online via NetBank directly from their account or Credit Card. Credit Card payments are treated as purchases rather than as cash advances. Visit the BPAY website for more information.

(Top of page)

How do I pay a bill with BPAY?

Click on 'Pay bill' under the 'Bills' tab. Select the account to pay the bill from. To pay a bill for the first time enter the BPAY biller code which is found on the printed bill, and then click the 'Show biller' button. The billers name will then be displayed. The new biller will be added to your 'Biller address book' for future use.

In the 'bill details' field, type in a bill nickname for the payment e.g. "John's phone bill" and your customer reference number. Enter the payment sum, choose when you want to pay the bill and then click the 'Pay bill' button. Confirm the payment on the next page.

(Top of page)

When should I pay my BPAY bill to ensure it is processed by the due date?

Payments made to BPAY billers by 6pm (EST time) Monday to Friday will be processed the same day.

If a payment is made to a BPAY biller, on a weekend or public holiday, or after 6pm (EST time) Monday to Friday, the payment may be processed the next business day.

(Top of page)

Can I pay bills with my Credit Card?

In most cases, yes. Payments made to BPAY billers who accept Credit Card payments will be treated as normal Credit Card purchases.

(Top of page)

Can I pay BPAY bills from my Home Loan or Mortgage Interest Saver Account (MISA) using NetBank?

No. However, you can transfer funds from your home loan/MISA account to your statement or Credit Card account and then make a BPAY bill payment.

(Top of page)

What is the maximum amount that I can pay using BPAY?

A daily withdrawal limit may apply to BPAY payments and you will be advised on-screen if this applies. The maximum amount that you can pay is the limit set by the biller or the NetBank daily withdrawal limit (if applicable). To view your NetBank BPAY daily withdrawal limit please login to NetBank, go to the 'Security' tab, and then select 'Payment limits'.

(Top of page)

What if the customer reference number for the biller is incorrect, how do I change it?

Changes can be made when you make a payment. The changes will then be saved to your 'Biller address book'.

You can also amend the biller details at any time through your 'Biller address book'. To get started, click on the 'bills' tab, then go to the 'Biller address book'.

(Top of page)

A company advised me that it had not received payment for my bill. How do I check to see if it has been paid?

You can view previous payments for each biller by selecting 'past bill payments'.

(Top of page)

Why am I prompted to answer my identification questions when I make a payment to a new biller?

This is a security measure for your protection.

(Top of page)

Why am I prompted to answer my identification questions when I delete an existing biller?

This is a security measure for your protection.

(Top of page)

Why am I prompted to enter a NetCode SMS when I make a payment to a new biller?

This is a security measure for your protection.

(Top of page)

Why am I prompted to enter a NetCode SMS when I delete an existing biller?

This is a security measure for your protection.

(Top of page)

Why can't I add my bill?

If you are having difficulties adding a bill, the following information may be of assistance:

When making a BPAY payment , enter your customer reference number as it appears on the back of the bill, alongside the BPAY logo and biller code.

Note: Some billers may refer to the customer reference number as the "Account Number", "Invoice Number", etc. You may also need to refer to your printed bill for any specific instructions.

If you are experiencing other problems, please telephone our NetBank Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week. If you are calling from overseas, telephone +61 13 2221 (option 4). International charges will apply.

(Top of page)

How do I add a biller to my biller address book?

On the 'Biller address book' page click the 'Add new biller' button. Enter the biller's name or BPAY biller code (which you'll find on your bill next to the BPAY logo) and then click 'Search'.

Select the required biller from the list provided and click the 'Add biller' button. Then enter the bill nickname (this is optional) and customer reference number details as required by your biller and click the 'Add bill' button.

(Top of page)

How do I know what billers are available?

You can pay most, if not all, of your bills with BPAY - there are now over 14,000 bills that can be paid using BPAY.

Some of the most common bills that are paid using BPAY are phone, electricity and credit card bills.

But you can also use BPAY to:

  • Pay for flights and holidays.
  • Top up your super and investment accounts.
  • Pay for sporting activities like golf, ski club or gym memberships.
  • Pay for specialists such as lawyers, trades people and accountants.

Look for the BPAY logo on your next bill.

(Top of page)

How do I set up a bill to be paid in the future?

The 'scheduled bill payments' option enables you to schedule bill payments for a future date.

For example: you have just received your phone bill, but you will be on holidays when payment falls due. Using the 'scheduled bill payments' option you can arrange for the bill to be automatically paid on the due date.

A scheduled bill payment can be set up from the 'Pay bill' page, which is accessed by clicking the 'bills' tab at the top of the NetBank screen.

For more information, including how to set up a scheduled bill payment, see the scheduled bill payments FAQs
Note: Scheduled bill payments do not replace any existing direct debit repayments that you may have established with the Commonwealth Bank.

(Top of page)

Pay multiple bills
What is the pay multiple bills function?

If you have a number of bills to pay, this NetBank function enables you to do it faster, from a single NetBank page. You can pay the bills immediately, or schedule the payment for a future date.

(Top of page)

How does pay multiple bills differ from paying bills separately?

When using the pay multiple bills, you cannot create recurring schedules or multiple payments i.e. you can schedule multiple payments for one off dates in the future.

(Top of page)

BPAY View
What is BPAY View?

BPAY View is a service from BPAY Pty Ltd. It enables bill-issuing organisations to send their bills electronically, so you can view and pay them conveniently via NetBank, rather than having them sent to you in the mail.

(Top of page)

Which bills can I receive via BPAY View?


Biller Name

Biller Code

3 Australia

120931

AGL Sales Pty Ltd

33837

AGL South Australia Pty Ltd

33589

Alinta Ltd

2733

BOC Limited

48322

Brisbane City Council Rates

78550

Citylink

35170

Energy Australia

3111

Ergon Energy Pty Ltd

1552

Horizon Power

959148

Integral Energy

1529

Logan City Council

17392

Monash City Council

1826

Optus Billing Services - Optus Mobile

3079

Optus Billing Services - Optus Home

3061

Optus Billing Services - Optus TV/Net Cable

3087

Origin Energy Limited SA Natural Gas

5777

Origin Energy Limited Victoria

787630

Origin Energy Limited QLD Natural Gas

5900

Origin Energy Electricity Limited

78790

Pacific Industrial Suppliers Pty Limited

151936

Penrith City Council

10090

Primus Telecommunications

3129

South East Water Limited

24208

South Pacific Welding Group Pty Limited

606475

Sydney Water

45435

Synergy

2600

Telstra Residential

7773

Telstra Mobile

7799

Townsville City Council

8896

Truenergy Dual Fuel

999714

Truenergy Electricity

1313

Truenergy Gas

747030

Yarra Valley Water Ltd

1511

More BPAYViewTMbillers will be added to this list over the coming months

TM Trademark registered to BPAY Pty Ltd ABN 69 079 137 518


(Top of page)

How will I know when a bill has arrived?

You will get an email telling you that a new item has been received. You then log on to NetBank to view and pay it via the 'BPAY View' page.

Please login to NetBank, go to the 'Profile and preferences' tab and select 'My contact details' if you need to update your email address, to ensure you always receive these notices.

(Top of page)

How do I add a biller to BPAY View?

Within the 'bills' page, click on 'BPAY View ' followed by the 'Add biller to BPAY View' button. When the 'Add a biller' page displays, enter the biller's name or BPAY biller code (which you'll find on your printed bill next to the BPAY logo) and then click 'Search'.

Select the required biller from the list provided. Enter the bill nickname (this is optional), the customer reference number details, and any additional information required by the biller. Then click the 'Add bill' button. You'll be asked to confirm your details. The biller has 2 days to respond to your request.

Once the biller approves your application an email stating this will be sent to the email address you registered with NetBank.

You can also add register for BPAY View when paying a bill with a participating BPAY View biller. Simply check the BPAY View box and you will be requested to complete any additional details on the following page to receive your next bill via NetBank.

(Top of page)

When adding a biller to BPAY View, why do I have to add my address?

Even though BPAY View is an internet service, this is information that some billers have requested for identification confirmation.

(Top of page)

What is the biller address book?

The biller address book stores the details of your billers, and links so you can easily pay the bill using NetBank.

(Top of page)

How many billers can I register with?

You can register with 100 billers.

(Top of page)

How secure is BPAY View?

You are in a secure session with NetBank, protected by password access, encryption and security procedures.

(Top of page)

Does it cost anything to use the BPAY View service?

The Bank does not charge you for this service. Standard fees and charges apply to payments.

(Top of page)

BPAY view bill
How do I view a bill summary?

On the 'View bills' page, select the bill you wish to view by clicking its accompanying button. Then click the 'More information' button.

(Top of page)

How do I view the details of a bill?

On the 'View bills' page, click on the name of the biller to view the bill detail. A new browser window will then take you to the biller's website to display the bill.

You can only view one bill at a time.

(Top of page)

How do I archive a bill?

On the 'View bills' page, select the name of the biller whose bill you want to archive, by clicking its accompanying button on the listing. Then click the 'Archive' button. You'll be asked to confirm your choice. If it is correct, press 'Confirm'.

(Top of page)

Will I still get a paper bill?

This will vary by biller and according to their billing cycle. Some billers may choose to stop sending the paper bill when the customer starts receiving online bills, while others may choose to provide a suitable changeover period from paper based to online billing.

(Top of page)

Do I have to look at the details of the bill to pay it or can I just pay it from the summary?

Unless it is a mandatory bill you can choose to pay from the summary bill or view the bill detail and then pay it.

(Top of page)

How long does my bill appear in NetBank?

We will hold up to 150 bill summaries for 18 months. After 150 bills or 18 months (whichever comes first) the bill summaries will be automatically archived. 

How long the bill details are held depends on the biller.

(Top of page)

I have a problem with one of my bills. Who should I talk to?

Please contact the biller directly.

(Top of page)

I bank with more than one bank. Can I get bills sent to each bank?

Yes, it is possible for you to receive an online bill at more than one internet banking site. The biller must agree to distribute the bill to more than one destination and you will have to register for that bill at each internet banking site.

(Top of page)

Can I allow someone else to view the same online bill?

Yes, it is possible to authorise access for another person to view an online bill. First, the biller must agree to distribute the bill to another recipient. Secondly, that recipient needs to have his or her own internet banking login and must register to receive that bill.

(Top of page)

BPAY View payment
How do I pay a BPAY View bill?

On the 'View bills' page, select the bill you wish to pay by clicking the accompanying button to the left of the bill and select the 'Pay bill' button. The 'Pay bill' page will appear with the 'biller' ‘customer reference number', 'due date' and 'total amount due' fields filled in. Select the account from which you wish to pay the bill followed by the payment option.

If you pay your bill using this method, the status will automatically change from “UNPAID” to “PAID”.

(Top of page)

Can I pay bills using my Credit Card account?

Some billers will not accept payment using Credit Cards. In which case, if you wished to use your Credit Card to make the payment you need to make a cash advance transfer from your Credit Card to another account.

(Top of page)

Do I have to pay the full amount of my bill shown in NetBank?

No, you can pay any amount you wish to pay. Type over the total the amount you wish to pay.

(Top of page)

Can I pay my bill in advance?

Yes, you can make a payment any time after you receive your bill.

(Top of page)

Can I arrange in advance to pay my bill?

You can schedule your bill for payment at a later date.

(Top of page)

Once I've paid my bill, how long does it take for the funds to get to the biller?

Payments made to BPAY billers before 3pm (AEST time) Monday to Friday will be processed the same day.

If you make a payment to a BPAY biller, on a weekend or public holiday, or after 3pm (EST time) Monday to Friday, the payment may be processed the next business day.

(Top of page)

I'm sure I have paid my bill. Why does the status still show as "UNPAID"?

If you pay your bill using the BPAY View page, the status will update automatically to “PAID”. If you pay using the ‘Pay bills’ screen, or by any other method, this status will not be updated.

(Top of page)

BPAY View biller status
What does the BPAY View status mean under the biller address book?
  • Not available: the biller is not a participant in BPAY View.
  • Available: either you have not registered for BPAY View OR you, the biller or we have cancelled the service, OR your BPAY View activation request has been declined by the biller.
  • Active: the biller has accepted your BPAY View registration request.
  • Pending: your BPAY View registration request is awaiting confirmation from the biller.

(Top of page)

My biller has a BPAY View status of pending. What does that mean?

Your BPAY View service has been requested and is awaiting confirmation from the biller.

(Top of page)

Why is my BPAY View activation request showing as available?

The biller denied your request. You should have received an email about this. Please contact the biller directly.

(Top of page)

Why is the status of this biller still pending?

Billers have up to 2 business days to respond to your request. If it has been more than 2 business days, please contact the biller directly.

(Top of page)

How do I become a BPAY View biller?

Call our business line, on 13 1998, who will take your details.

(Top of page)

I received an email saying my request to receive bills from a particular biller using BPAY View had been declined, but it did not say why. Can you tell me why I can't use BPAY View for this biller?

A reason could be insufficient information provided or incorrect information. Contact the biller directly for an explanation.

(Top of page)

Can you tell me why a particular biller is no longer participating in BPAY View?

Please contact that biller directly for an explanation.

(Top of page)

Cancelling BPAY View
How do I cancel BPAY View?

1. On the 'Bills' page select the 'Biller address book', then select the biller you wish to delete by clicking its accompanying button. Click the 'Delete' button.

2. A 'Confirmation' page will display.  Check the details and select 'Delete' to confirm.

Note: Deleting a biller will remove the biller from both the BPAY and BPAY View functions.

Once the biller processes your request an email stating this will be sent to the email address you registered with NetBank.

If you delete a biller in error it is easy to re-instate them. See: How do I add a biller to BPAY View?

(Top of page)


 

Scheduled bill payments
What is a 'scheduled bill payment' and why would I use it?

The 'scheduled bill payment' function enables you to schedule bill payments for a future date.

For example: You have just received your phone bill, however you will be on holidays when is falls due. Using the 'scheduled bill payment' function you can arrange for the bill to be automatically paid on the due date.

Note: Scheduled bill payments do not replace the existing direct debit repayments that you may have established with the Commonwealth Bank.

(Top of page)

How do I set up a scheduled bill payment?

Within the 'Bills' tab, click on the 'Pay bills' function. After entering your account, biller and amount details, the 'When' section enables you to choose different payment options; pay once, or schedule a regular payment.  

To schedule a regular payment click the 'Frequency' button. Select the payment frequency using the accompanying 'Select' drop down list. Type in the starting date in the 'Start' field. Then select when the payments should end, followed by 'Pay Bill' button. After checking the payment information, click 'Confirm'.

(Top of page)

How do I view, modify or delete existing scheduled bill payments?

To view the Scheduled bill payment, click the customer reference number to view the details. Select a scheduled payment you wish to modify or delete by clicking its accompanying button.

Then click either the 'Modify', 'Delete' or 'Suspend' buttons.

If you select 'Modify' you will be presented with a screen detailing the current schedule that you can alter as you need. When you're finished click the 'Next' button. A confirmation screen will display. If you're happy with the change, click the 'Confirm' button.

If you select 'Suspend', you will be presented with a screen that gives you the option to suspend up to 9 payments (to a maximum of 180 days in the future). When finished click the 'Next' button. A 'confirmation' page will display. If you're happy with the change, click the 'Confirm' button.  

If you select 'Delete', a 'confirmation' page will display. If you're happy to proceed, click the 'Delete' button.

(Top of page)

The scheduled payment that is due today is not listed, but my balance shows that it has been processed. Why haven't I received a bank message to confirm the transfer has been processed?

After the scheduled payment has been processed, it may take some time for the bank message to appear.

If you have not received the bank message the next day after the scheduled payment was due, contact our Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week. If you are calling from overseas, telephone +61 13 2221 (option 4).  International charges will apply.

(Top of page)

What is the past bill payments function and how do I access it?

Past bill payments shows you a history of previous bills you have paid. To access the function, on the 'bills' tab at the top of the NetBank screen, click the 'Past bill payments' page.  

To see the details of an individual bill, click the link for it. A page will display with the details of that bill that were issued with the receipt and the date and time it was paid.

(Top of page)

How do I schedule more than one bill payment with different CRNs for the same biller?

To successfully schedule more than one bill payment to the same biller using different Customer Reference Numbers (CRNs) you must follow these steps:

  1. Set up the biller multiple times with the individual CRNs in your biller address book prior to establishing the schedules;
  2. Schedule the payments as you would normally;
  3. Check your pending scheduled bill payments to confirm you have successfully established separate schedules for each payment to the correct biller with unique CRNs.


Important: Failing to follow these steps results in a warning message being displayed during the setup of subsequent schedules advising you that all pending schedules will be updated with the most recent CRN. This means that multiple payments may be made to the same biller, thus overpaying one bill and leaving the other bill/s unpaid. In the case of share purchases, one allotment may be successful and subsequent payments for multiple purchases returned to your account.

Example:

From account To biller Customer reference number Amount Next scheduled date
2000 12345678 ABC Pty Ltd 1234567890 $155.00 20/06/2009
2000 12345678 ABC Pty Ltd 0987654321 $155.00 20/06/2009


(Top of page)

Registered to BPAY Pty Ltd. ABN 69 079 137 518


Loading…
Google+