Getting started

Q. Can I try NetBank before I register?

Yes. Experience the ease of NetBank now, before registering. Our demos work the same as NetBank, but no actual transactions will occur.

Q. How do I register for NetBank?

If you are a Commonwealth Bank personal account customer and have either a credit card or Keycard and a telephone banking password, you can register online, which should take no more than 5 minutes.

Personal account customers can register online now for immediate access or register at any branch.

You can also register over the phone by contacting the NetBank Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week. If you call from overseas, telephone +61 13 2221. International charges will apply.

If you are a business account customer please complete and print the NetBank application form. The completed application form can be handed in to your nearest Commonwealth Bank branch or mailed to the reply paid address.

Q. How do I get my NetBank password?

If you register online, you nominate your password at the time of registration. If you register by phone, on most occasions the NetBank Help Desk staff will advise you of your temporary password, which you will be prompted to change the next time you login into NetBank. However, if arrangements have been made to mail your password to you then it should arrive within 2 to 3 business days after you apply.

If you haven't received your NetBank password in the mail within 5 working days of registering, please phone the NetBank Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week. If you are calling from overseas, telephone +61 13 2221. International charges will apply.

Q. Which accounts work with NetBank?

Most accounts can be linked to NetBank. Read the full list on which accounts work this NetBank.