Help & support
Once you’ve received conditional pre-approval for your home loan, the CommBank Home Hub can help you take care of all your home buying needs:
You can view or download your letter of conditional pre-approval or conditional eligibility anytime, anywhere, and check on the expiry date.
Easily find and get direct access to your dedicated Home Lending Specialist for expert advice.
With real-time property search listings (powered by Domain) you can find and save your favourite properties, see inspection dates and add them to your calendar.
A step–by-step guide to keep you on track to achieving your home buying goals.
A one-stop shop for our popular home loan calculators and tools to help you along the way, such as our upfront cost calculator and repayment calculator.
Home-in’s experienced team and secure, award-winning app will help guide you through the conveyancing process. Built by CommBank and trusted by thousands of Australian home buyers, receive real-time status updates, six-hour contract reviews¹, and one of the industry’s best on-day settlement rates².
If you’re new to the CommBank app, you can download it from the App Store or Google Play. Then, use your NetBank client number to register.
If you're a new CBA customer who's received conditional pre-approval or conditional eligibility, you will need to have your ID verified in person in order to register for NetBank and the Commbank app.
Get instant help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
These features are available for customers who hold a Conditional Pre-approval or Conditional Eligibility letter. For customers applying through a broker, not all features are currently available to you.
If you’re not already registered for NetBank, you need to consider whether it’s appropriate for you. Terms and Conditions are available at netbank.com.au. You can register online for NetBank with your CommBank keycard, debit MasterCard or credit card, or call us on 13 2221 or visit any of our branches.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Loan applications are subject to credit approval. Interest rates are subject to change. Fees and charges may apply.
¹ Contracts are reviewed within six business hours 95% of the time (October 2023). To ensure contracts are reviewed within six business hours, customers must upload the entire contract within the Home-in app.
² Home-in has one of the highest on-time settlement rates in the industry with 95% of Home-in customers settling on time in 2023.
