We're proud to be a signatory to both the General and Life Insurance Codes of Practice. These codes are part of the insurance industry’s commitment to be open, fair and honest in the way it deals with all its customers, letting you know the standards of customer service you can expect.
We put our customers at the centre of everything we do. Our team is ready to listen and help you with any problem or complaint you might need resolved.
The protection of your personal information is something we take very seriously. We protect your personal information in accordance with the National Privacy Principles and relevant industry privacy codes.
Home insurance and car insurance are issued by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). CreditCard Plus, Hoan Loan Protection and Personal Loan Protection insurance are issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). Simple Life is also issued by CMLA except the Bill Protection component, which is issued by CIL. CIL and CMLA are wholly owned but non-guaranteed subsidiaries of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommInsure is a registered business name of CIL and CMLA. This information has been prepared without considering your objectives, financial situation or needs. Before acting on this, please consider its appropriateness to your circumstances. Product disclosure statements are available online, from any Commonwealth Bank branch or by calling 13 2423 for Home and Car Insurance and 13 3982 for CreditCard Plus, Home Loan Protection, Personal Life Protection and Simple Life insurance, and should be considered before making any decision about these products. If you call 13 3982 for Simple Life, you may be speaking with customer service representatives from Aegon Insights Australia Pty Limited (“Aegon”) ABN 35 082 524 785 AFSL 236657. Aegon is authorised to issue Simple Life on behalf of CommInsure.
CBA travel insurance is issued and managed by AWP Australia Pty Ltd (t/as Allianz Global Assistance) (ABN 52 097 227 177, AFSL 245631) on behalf of the insurer, Allianz Australia Insurance Limited (ABN 15 000 122 850, AFSL 234708). Insurance is distributed by Commonwealth Bank of Australia (‘CBA’) (ABN 48 123 123 124, AFSL 234945) but is not issued or guaranteed by CBA or any of its related bodies corporate. It does not represent a deposit with or a liability of either CBA or any of its related bodies corporate. Terms, conditions, exclusions, limits and excesses apply. Before making a decision, refer to the CBA Travel Insurance Product Disclosure Statement for full conditions. We (CBA) do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a policy, we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.
Travel insurance included on your credit card provides cover for you, your spouse and your dependent children for return trips from Australia, up to a set period. You will need to activate your travel insurance for each trip in order to have an activated level of cover. To activate your cover, register on NetBank, the CommBank app or call Allianz Global Assistance on 1800 837 177 before you travel. If you don’t activate you’ll receive Base cover which includes personal liability cover and overseas emergency medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses may apply to both base and activated cover. Please refer to our Credit Card Insurances Product Disclosure Statement and Information Booklet . Insurance is issued and managed by AWP Australia Pty Ltd (t/as Allianz Global Assistance) (ABN 52 097 227 177, AFSL No. 245631) on behalf of the insurer Allianz Australia Insurance Limited (ABN 15 000 122 850, AFSL No. 234708) for Commonwealth Bank of Australia.