We're proud to be a signatory to both the General and Life Insurance Codes of Practice. These codes are part of the insurance industry’s commitment to be open, fair and honest in the way it deals with all its customers, letting you know the standards of customer service you can expect.
We put our customers at the centre of everything we do. Our team is ready to listen and help you with any problem or complaint you might need resolved.
The protection of your personal information is something we take very seriously. We protect your personal information in accordance with the National Privacy Principles and relevant industry privacy codes.
Home insurance and car insurance are issued by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). Home Loan Protection is issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). Simple Life is also issued by CMLA except the Bill Protection component, which is issued by CIL. CIL and CMLA are wholly owned but non-guaranteed subsidiaries of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommInsure is a registered business name of CIL and CMLA. This information has been prepared without considering your objectives, financial situation or needs. Before acting on this, please consider its appropriateness to your circumstances. Product disclosure statements are available online, from any Commonwealth Bank branch or by calling 13 2423 for Home and Car Insurance and 13 3982 for Home Loan Protection and Simple Life insurance, and should be considered before making any decision about these products. If you call 13 3982 for Simple Life, you may be speaking with customer service representatives from Aegon Insights Australia Pty Limited (“Aegon”) ABN 35 082 524 785 AFSL 236657. Aegon is authorised to issue Simple Life on behalf of CommInsure.
If you activate an international travel insurance policy included with an eligible credit card, purchase a CBA Travel Insurance Policy or where a claim event on other insurances occurs prior to 1 October 2018, the insurance is issued and managed by AWP Australia Pty Limited ABN 52 097 227 177 AFSL No. 245631 (trading as Allianz Global Assistance) on behalf of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No. 234708 for Commonwealth Bank of Australia.
If you activate an international travel insurance policy included with an eligible credit card, purchase a CBA Travel Insurance Policy or where a claim event on other insurances occurs on or after 1 October 2018, the insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia.
You need to activate your international travel insurance included with eligible credit cards before each trip in order to have comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only.
Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over (for international travel insurance policy included with an eligible credit card) or persons aged 74 years or over (for CBA Travel Insurance)), limits and excesses may apply to all insurances. More information and the relevant Credit Card Insurances Product Disclosure Statement and Information Booklet can be found here.
Before making a decision on CBA Travel Insurance, refer to the relevant CBA Travel Insurance Product Disclosure Statement for full conditions here (if you intend to purchase before 1 October 2018) and here (if you intend to purchase on or after 1 October 2018). We (CBA) do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a policy, we (CBA) receive a commission which is a percentage of your premium.