Help & support
Insure the contents that make your house a home.
Choose from either Classic or Plus Cover options depending on your needs and budget.
Choose to pay monthly at no extra premium, helping you spread the cost across the year.
Covers emergency work and temporary repairs costs if your home becomes unliveable due to an insured event.
Contents Cover provides protection against loss or damage to personal items and household goods in your home.
Suitable for:
Get covered for an extensive range of Insured Events.
Home Insurance and Landlord Insurance provide cover for your property located in Australia. You must be at least 18 years of age (unless by exception), or the policy can cover building or contents owned by trustees or a company. All policies are subject to Hollard’s underwriting criteria.
If you have questions about whether this product is suitable for you, read the Target Market Determination (TMD) for more details.
You’ll need to know the age of your building and what your walls and roof are made of.
You may be able to find these details on your current Certificate of Insurance, your purchase contract, or from your real estate agent.
To help estimate the cost of replacing the contents (sum insured), you can use a calculator.
Complete your quote online.
Based on your needs and budget, you can choose to add Optional Covers for an added cost.
Cover for accidental loss or damage to eligible portable valuables anywhere in Australia and New Zealand.
If you'd like to insure your jewellery and watches inside your home for more than your contents limit, you can list them under Portable valuables cover.
Cover for loss or damage caused by a one-off accident which is not otherwise covered by your policy (up to your sum insured).
Cover for when the wiring of a domestic motor burns out due to an electrical current.
This includes the cost of:
You can make a claim 24/7 via the My Claims Portal accessible through Netbank or the CommBank App. Alternatively, call 13 1361.
You’ll receive immediate confirmation once you make a claim and the Claims team will advise you of the next steps.
Find the Home Insurance Product Disclosure Statement (PDS) and other important forms for policies purchased on/after 20 August 2025.
Find documents for policies purchased before 20 August 2025.
View your existing policy details within the Accounts list in NetBank or the CommBank app. (CommBank customers only)
To update your policy, call 13 1361
You can use the Contents calculator to estimate the sum insured you need for your home.
Plus includes all the benefits of Classic in addition to:
Gap cover helps to pay up to 25% on top of your sum insured when the amount isn't enough to cover a claim. For example, you have Plus Contents Cover with a sum insured of $60,000 and your contents are completely destroyed under the Insured Event ‘Storm, rainwater and flood’.
In this example, you may be eligible for an additional $15,000 on top of your sum insured.3
Exclusions and limits apply, read the PDS for more details.
Contents Insurance covers household goods or personal belongings that you own or keep in your home – from furniture, appliances, and white goods to personal belongings like computers, clothing and shoes. It also covers you for carpet and window furnishings.
Read the PDS for more details.
An excess is an amount you must pay when your insurance claim is accepted and agreed to be paid out. All excess amounts will be shown on your Certificate of Insurance.
When an excess applies, you must pay your Basic excess plus any applicable additional excess(es).
*Cover and benefits are subject to eligibility criteria and terms and conditions, including the limits and exclusions of the insurance policy – Read the PDS.
If you’re experiencing financial hardship please contact 13 1361 to talk about your situation. The team will work with you to provide support.
Additional community support
For access to free and confidential advice from professional financial counsellors, call the National Debt Helpline on 1800 007 007.
Distributed by the Commonwealth Bank
1If you purchase combined Home Building and Contents Cover, a discount of up to 15% will be applied to your annual base premium.
This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement (PDS) or any Supplementary Product Disclosure Statement) or offer, unless otherwise advised. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. This discount is calculated before taxes and government charges are applied.
2Cover for damage caused by bushfire, storm, rainwater or flood is excluded for the first 72 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3Gap cover does not apply to Building or Contents Cover Classic, Portable valuables, items with a maximum claim limit or Legal liability.
4Contents while in transit does not apply to Building or Contents Classic Cover
Home Insurance is provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the insurer of this Home Insurance product. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Home Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
This information has been prepared without considering your objectives, financial situation or needs. Before making any decision about this product you should consider this information in relation to your own circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 1361 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 1361 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice, for more information on the code visit www.codeofpractice.com.au.
