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Quick reference guide

13 2221 - 24 hours a day, 7 days a week

Dial 13 2221 - Have your account number, card number or NetBank ID ready. You may also need your 4-digit CommBank App PIN or your telephone banking password so we can be sure that it’s you accessing your account information. 

NetBank helps you manage your money on the go – whether you’re online or using your mobile. Register for NetBank online banking

Main menu

Press 1 Telephone Banking - Account balance, transaction history, funds transfer, BPAY, Card Activation, exchange rates

Press 2 If your card is lost or stolen

Press 3 Opening or applying for a new credit card, account or loan, or enquiring about an application in progress

Press 4 To find the right person to speak with



1. Account balance, transaction history, funds transfers, BPAY, exchange rates


Press 1 Account balance, transaction history and other account information

Press 2 Funds transfer or pay bills using BPAY

Press 3 Foreign exchange rates

Press 4 To activate a new card or obtain a PIN for an existing or new card.

Press 5 Change your telephone banking password

Press 0 All other account enquiries including setting up telephone banking

Press 7 Return to main menu



2. To report a lost or stolen card



3. To open or apply for a new account over the phone


Press 1 To apply for a new Credit Card

Press 2 To open a new transaction or savings account

Press 3 To apply for a new Personal Loan

Press 4 To apply for a new Home Loan

Press 5 To open a new Insurance product

Press 0 For any other new account enquiry

Press 7 Return to main menu



4. To find the right person to speak with


Press 1 Transaction BPAY, Transfer enquries

Press 2 To update your details (such as address, phone numbers etc.)

Press 3 For account fees or interest inquiries

Press 4 For branch location and opening hours enquiries

Press 5 NetBank enquiries

Press 0 For any other enquiry

Press 7 Return to main menu




Read more about telephone banking.

Find out how to bank safely online with NetBank or

Register now