Quick reference guide
13 2221 - 24 hours a day, 7 days a week
Dial 13 2221 - Have your account number, card number or NetBank ID ready. You may also need your 4-digit CommBank App PIN or your telephone banking password so we can be sure that it’s you accessing your account information.
NetBank helps you manage your money on the go – whether you’re online or using your mobile. Register for NetBank online banking.
Press 1 Telephone Banking - Account balance, transaction history, funds transfer, BPAY, Card Activation, exchange rates
Press 2 If your card is lost or stolen
Press 3 Opening or applying for a new credit card, account or loan, or enquiring about an application in progress
1. Account balance, transaction history, funds transfers, BPAY, exchange rates
Press 1 Account balance, transaction history and other account information
Press 2 Funds transfer or pay bills using BPAY
Press 3 Foreign exchange rates
Press 4 To activate a new card or obtain a PIN for an existing or new card.
Press 5 Change your telephone banking password
Press 0 All other account enquiries including setting up telephone banking
2. To report a lost or stolen card
3. To open or apply for a new account over the phone
Press 1 To apply for a new Credit Card
Press 2 To open a new transaction or savings account
Press 3 To apply for a new Personal Loan
Press 4 To apply for a new Home Loan
Press 5 To open a new Insurance product
Press 0 For any other new account enquiry
4. To find the right person to speak with
Press 1 Transaction BPAY, Transfer enquries
Press 2 To update your details (such as address, phone numbers etc.)
Press 3 For account fees or interest inquiries
Press 4 For branch location and opening hours enquiries
Press 5 NetBank enquiries
Press 0 For any other enquiry
Read more about telephone banking.
Find out how to bank safely online with NetBank or