What’s the catch?
There isn’t one. There is no additional fee involved in upgrading to the new card. Your credit limit and interest rate will remain the same too.
How long does the no extra cost offer last?
You’ll enjoy an upgrade and continue to pay the annual fee of the card you have upgraded from, for as long as you hold the upgraded account.
How long do I have to take up this offer?
The primary cardholder has to activate the replacement card by the date indicated in the letter. After activating your new credit card, your old card should be destroyed immediately.
Can I start using my card straight away?
Once activated, you can use your new card immediately. Don’t forget, if you do have an additional cardholder, you will both need to arrange a new PIN, as outlined in the enclosed letter.
What if I have an additional cardholder?
When you activate your card, your additional cardholder’s card will automatically be activated.
What if I don’t want the upgrade?
You can continue using your existing card. Please destroy the credit card in the pack. If you are the additional cardholder, please speak to the primary cardholder first.
I’m currently on a home loan package where I do not pay an annual fee for my credit card. What happens to my annual fee if I leave my package at a later date?
If you leave your package after activating your card, you will only pay the annual fee for the card you have upgraded from.
What if I currently have a fee-waiver on my account?
You will continue to receive it.