Help us improve our website by completing a quick survey. Start survey now

Upgrade your browser for the best CommBank website experiences. Click here.

Close

Earn more points with Contactless on your
CommBank Awards American Express® Card

How can I be sure Contactless is secure?
Security is our number one priority so no matter which way you choose to pay with your card you’ll be protected by our 100% money back guarantee. You’ll never be liable for fraudulent use of your credit card, provided you follow the Credit Cards Conditions of Use.

Also, the embedded microchip adds security. It makes it more difficult to fraudulently copy your credit card details.  

You’ll also find extra measures in place to ensure the safety of your card when using Contactless:

  • Your Card must come within a few centimetres of a Contactless reader to confirm a transaction, so there is no risk of making a payment without realising.
  • If your card touches the reader more than once, only one payment per transaction will be taken. 

What happens if I tap my card against the terminal more than once?
Even if your card touches the reader more than once, only one payment per transaction will be taken.

What if I don’t want to use Contactless? Can I turn it off?
The Contactless feature on your card cannot be turned off. However, if you’d prefer not to pay with this option simply insert your card in the terminal and enter your PIN. 

Is there any chance that payments may be taken twice from my account?
No. Contactless terminals are only able to make one transaction at a time. As a safeguard, each transaction must be completed or voided before another can take place. 

Could I unknowingly make a purchase as I walk past the reader?
No. The retailer must have first entered the amount for you to approve and then your card has to be held to the reader. 

Where can I find the CommBank American Express Card security verification number?
You may be asked to input or quote your security verification number (e.g. for online transactions) as an additional security measure. This is a 4-digit number that can be found on the front of your card, on the right hand side above the American Express logo.

What do I do if my cards are lost or stolen?
If your CommBank Awards American Express Card or your MasterCard®  or Visa card is lost or stolen please call 13 2221 as soon as possible.  We will immediately block your cards from accepting transactions and re-issue you with a new card (or cards) with a different card number.

If one of the cards is lost or stolen, will two new cards be sent to me?
Only the card that’s been lost or stolen will be replaced.

Back to FAQs

Things to know before you Can:

Points are earned on eligible transactions (most purchases, but not, for example, BPAY transactions, cash advances or balance transfers) and are subject to points capping– refer to the Commonwealth Awards Programs Terms and Conditions for all the information. MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. American Express is a trademark of American Express. This card is issued by Commonwealth Bank of Australia pursuant to a licence from American Express.