Help & support
Due to varying government regulations, we may still need some documents to be signed on paper and witnessed in person.*
If you haven’t done so, you should download, save or print the signed documents. Your documents will be available to download for 90 days. After the 90 days you’ll need to contact us for a copy.
We’ll receive the completed documents once all co-borrowers have signed. Once we receive and accept the signed documents and all loan conditions are satisfied, we can fund your loan.
If you selected your settlement accounts in NetBank during the loan account setup, you can make changes before the settlement date.
If you haven't signed your loan offer pack, you have 21 days from the Disclosure Date on the Consumer Credit Contract Schedule in the loan documents. That includes returning a Print & Sign document if that applies.
Need help to locate your documents?
If you have any questions about your application, contact your Home Lending Specialist or broker.
Due to varying government regulations, we may still need some documents to be signed on paper and witnessed in person.
If there were any Print & Sign documents, such as mortgage document for ACT, NT, TAS or WA, you’ll need to print, read, physically sign (witnessed if required) and return them to us within 21 days from the Disclosure Date on the Consumer Credit Contract Schedule. Your Home Lending Specialist or broker will tell you how to return them to us. If you’re posting the paper documents, allow time for the mail to be delivered to us.
DocuSign is an electronic signature application that allows you to quickly and securely sign and submit legally binding documents online.
Please contact us. We’ll update and resend you the documents.
If this is your first visit to DocuSign, you will need to set up your signature.
There are three options for you to sign:
Once you’ve selected your signature type, you can then review and sign your documents.
We recommend that you read and digitally sign these documents on a device that allows documents to be easily read.
Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
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* If there were any Print & Sign documents, such as mortgage document for ACT, NT, TAS or WA, you’ll need to print, read, physically sign (witnessed, if required) and return them to us within 21 days from the Disclosure Date on the Consumer Credit Contract Schedule. Your Home Lending Specialist or broker will tell you how to return them to us. If you’re posting the paper documents, allow time for the mail to be delivered to us.
~ If you require the pack to be re-issued or are unable to find it, contact your Home Lending Specialist or broker.
