We’ve worked with accessible information specialists to translate a number of our fact sheets and key information into Easy English.
We know that our customers have a diverse range of communication needs and by providing Easy English documents, we are providing a different way to communicate important information. The goal is to make sure that as many people as possible can understand the support and services we provide.
Easy English documents
You can now access Easy English versions of the following documents:
Note: The [tagged] version is optimised to be used with a screen reader
Elder Financial abuse (PDF)
This book is about elder financial abuse. Elder financial abuse is financial abuse that happens to older people. Financial abuse means someone uses your money when you do not want them to.
Serious illness - plan ahead (PDF)
This book is about how to plan ahead in case you get very sick. Very sick might mean you have a serious health condition or a serious illness.
Serious illness - getting support (PDF)
This book is about your support team. Your support team includes people to help manage your money if you are very sick. Very sick might mean you have a serious health condition or a serious illness.
Customer complaint guide (PDF)
This book is about what to do if you have a complaint. A complaint is when you are not happy about the bank’s products or the service you receive and tell us the reason why.
Accessibility and Inclusion Strategy 2024-26 (PDF)
This book is about our plan to make our bank better for anyone who has a disability, is neurodivergent, or is a carer. People we want to get better for include our customers, staff and the community.
Types of home loans (PDF) This book is about three types of home loans. Home loan means you borrow money from the bank to buy your home.
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What is Easy English?
Easy English is a style of writing that has been developed to provide understandable and concise information for people with low English literacy. Many people find it hard to read and understand everyday written information. Easy English is similar to plain language in that it’s concise and easy to understand, but it also follows specific grammatical rules and includes images to support key messages.
Each Easy English document will:
Explain one idea per sentence
Use basic language and grammar
Use subheadings, bullet points and white space to break up text
Use a simple font, layout and design
Select images that are easily understood and add meaning to the text