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How can I update my operating system to get the latest version of the CommBank app?

See all CommBank app FAQs

Last updated 15 October 2018

The new version of the CommBank app requires your device to be running on the latest operating system. To ensure you can continue using the app and enjoy its latest features, you must update both your device’s operating system and the CommBank app.  

If you are using the CommBank app on an Apple device:  

To update your iOS software:

  • Step 1: Back up the data on your device and make sure you have enough memory to update.
  • Step 2: On your device, open the Settings icon, and select General > Software Update.
  • Step 3: Select Download and Install.
  • Step 4: Once your update is complete, your device will automatically restart.


Note: Your device must be able to update to a minimum of iOS 9 to use the latest version of the CommBank app.

To update the CommBank app:

  • Step 1: Select the App Store icon from your device’s home screen.
  • Step 2: Select the Updates option in the bottom right hand corner of your screen and select the ‘UPDATE’ button next to the CommBank app icon.


If you are unable to update your iOS software:

If for any reason you find you’re unable to update the software or the app on your device, you can continue banking on your mobile via the NetBank mobile site.  

To save this link as a shortcut on your home screen for quick access:

  • Step 1: Open the NetBank mobile site link: on your device’s browser.
  • Step 2: Select the Share button at the bottom of the screen
  • Step 3: Select ‘Add to Home Screen’ and then ‘Add’.


A shortcut icon to the NetBank mobile site should then appear on one of your home screens.

If you are using the CommBank app on your Android device:

To update your operating system:

  • Step 1: On your device, open the Settings icon and select the About device tab (Note: this tab may also be called About Tablet)
  • Step 2: Select Software Update and click OK to check for updates.


To update the CommBank app:

  • Step 1: Open Google Play and search for CommBank and select the CommBank app from the list.
  • Step 2: Select Update and accept the permissions.










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