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My request to get BPAY View® bills online in NetBank and the CommBank app has been declined. Why?

See all Transfers & BPAY FAQs

Last updated 22 July 2016

  • You may have already registered that biller for BPAY View® with CommBank or at another bank
  • Another person named on the bill may have registered that biller for BPAY View with CommBank or another bank
  • You may have made a mistake when confirming your details e.g. your Customer Reference Number (CRN).

How to fix this:

  • Double-check you’ve not already added that biller - you can only register a biller once
  • Try to add the biller again in NetBank or the CommBank app making sure what you tell us matches exactly what’s on your bill
  • Ask the other person named on the bill, if they have already registered that biller for BPAY View
  • Contact the biller directly so they can explain exactly what’s happened.


BPAY® and BPAY View® are registered to BPAY Pty Ltd. ABN 69 079 137 518

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