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Can I stop or cancel a transaction while it's pending?

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Last updated 12 May 2017


When a transaction appears as pending on your account it means it’s not complete.

You’re unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days.

 

You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.

Note: Pre-authorisation checks, such as the security deposit you provide when you hire a car or check into a hotel, also appear as a pending transaction for up to 31 days.

If you have a transaction that hasn’t disappeared you can call us 24/7 on 13 2221.

 

 

 

 

 

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