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Can I start the clean up process before a claims assessor inspects my property?

See all Home insurance FAQs

Last updated 23 October 2018

You can start removing damaged items but it’s important to take photographs or videos of the damage first.

If you can, keep damaged items on your property so the assessor can inspect them and verify your claim. Don’t throw anything away, except for food or if it’s an item that’s likely to create a health hazard.

Important information: Home Insurance is provided by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). CommInsure is a registered business name of CIL. CIL is a wholly owned non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124 (The Bank). The Bank does not guarantee the obligations or performance of CIL or the products it offers. This information is provided by CIL and where we refer to ‘we’, 'us' and ‘our’, we mean CIL. You can download a Product Disclosure Statement (PDS) and Financial Services Guide (FSG) or call us on 13 2423 for a paper copy.

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