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How do I close my credit card in NetBank or the CommBank app?

See all Credit cards FAQs

Last updated 31 July 2017


To close your personal CommBank credit card in NetBank or the CommBank app, you’ll need to make sure:

  • You’ve paid off your balance in full so there’s no amount still owing (including any accrued interest and fees)
  • There are no pending transactions on the account

To close your credit card in NetBank:

  • Go to View accounts > Transactions and select your credit card account under the ‘View transactions for’ drop-down menu
  • Click on ‘Close my credit card account’

You’ll be taken to the page ‘Things to know about closing your credit card account’. Click Continue at the bottom to acknowledge the important information.

You’ll then be taken to the page, ‘Are you sure?’ Click Close account at the bottom to confirm.

If successful, you’ll receive confirmation your credit card is closed and a final statement will be sent.

If unsuccessful, you’ll be taken to a page explaining that we were unable to close your credit card account online. Call us on 1800 006 729 (Monday to Friday, 9am-5.30pm Sydney/Melbourne time) or visit your nearest branch for more information.

To close your credit card in the CommBank app:

  • Go to View accounts and select your credit card account
  • Click on the Account settings icon in the top right corner
  • Click on ‘Close my credit card account’

You’ll be taken to the page ‘Things to know about closing your credit card account’. Click Continue at the bottom to acknowledge the important information.

You’ll then be taken to the page, ‘Are you sure?’ Click Close account at the bottom to confirm.

If successful, you’ll receive confirmation your credit card is closed and a final statement will be sent.

If unsuccessful, you’ll be taken to a page explaining that we were unable to close your credit card account online. Call us on 1800 006 729 (Monday to Friday, 9am-5.30pm Sydney/Melbourne time) or visit your nearest branch for more information.

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