How do I email CommBank?
Last updated 28 May 2018
For security reasons we prefer that you get in touch with us securely in NetBank, by talking to Ceba, calling us or visiting your nearest branch.
You can ask our chatbot Ceba for answers on a range of day-to-day banking questions.
Ceba is often asked how to:
- Activate a card and set a PIN
- Check account balances
- Make payments
- Set up automatic payments between accounts
- Use Cardless Cash in the CommBank app
- Check the status of an application
In NetBank, you can also:
- Update your contact details
- Report your lost, stolen or damaged card (in the CommBank app too)
- Use our locator tool to find a branch, ATM or BSB
New customer or not using NetBank or the app?
If you have a personal account with us and have your card, your PIN and a mobile phone that’s on file, you can register for NetBank now.