You’ll need to update your browser so you can continue to log on to your online banking from 28th February. Update now.


Why is the balance of my Essential Super account not shown for today's date?

See all Essential Super FAQs

Last updated 23 October 2017

The balance shown on your Essential Super account is produced using the latest unit price calculated. For a given NSW business day, all the markets need to close for the unit price to be calculated. As a result, the unit price is only received on the following business day. E.g. Unit price for the 04/10/2017 is only received on the 05/10/2017 after 3pm (Sydney time).

This means if you close your account by withdrawing or rolling over to another fund, the balance you see on screen is not what you will receive in your bank account or in your other fund. The withdrawal amount is generally calculated on the unit price at the time the withdrawal request is received, in line with the transaction cut-off time (3pm Sydney time).

You can find out more about transactions and unit pricing by reading the Essential Super PDS and the Essential Super Reference Guide.

Still need help?

Unable to find what you're looking for?

Search for more popular topics