Under what circumstances will I not get my loan approved in 60 minutes?

See all Home loans FAQs

Last updated 19 March 2014


If you are eligible, 60 minutes is the amount of time we expect you to be able to receive your home loan contracts from us. However, we also want to take the time to make sure that we have assessed your needs and discussed all your options with you. This way we can ensure that you are comfortable and have all the information you need to make a decision. In some cases these discussions may take longer than 60 minutes.

If you don't have all your required information or if there are any credit conditions remaining, such as a valuation, we can still provide conditional approval. In these circumstances we would provide an approval within 60 minutes, which would include a letter highlighting the outstanding conditions

More complex loans will take longer than 60 minutes as we will have to mail your loan documents. These more complex loans include situations like when a loan requires more than two borrowers, if the borrowers are trusts or companies, or if guarantors are involved. In most cases within these circumstances you will receive your loan documents within 4 - 7 business days of your application.

We will also need to mail your loan documents for certain types of home loans including:

  • Bridging finance 
  • Family Support
  • Applications involving a Power of Attorney.

Individual circumstances vary and your Commonwealth Bank lender will be able to advise you during the interview if you are eligible for the 60 Minute Home Loan.


Important Information: 60-minute home loan available if eligibility criteria are met, including no more than two individual borrowers, no guarantors and all required documentation provided. Individual circumstances may lead to some home loan applications taking longer than 60 minutes. Applications for finance are subject to the Bank's normal credit approval. Full terms and conditions will be included in the Bank's Loan Offer.

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