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Does CreditCard Plus have any exclusions I need to know about?

See all Credit card insurance FAQs

Last updated 26 July 2017


CreditCard Plus has a few exclusions you need to know about, as these may result in you not being able to make a claim on your policy.

Death exclusions

You won’t be able to make a claim if you pass away:

  • Directly or indirectly as a result of suicide within the first 6 months of holding the policy, whether due to a mental health issue or not
  • Within 6 months of holding CreditCard Plus due to an injury, sickness or disease that you needed medical advice, consultation or treatment for in the 6 months immediately prior to taking out the policy

Temporary disablement, permanent disablement and terminal illness exclusions

  • You won’t be able to make a claim if your temporary disablement, permanent disablement or terminal illness is a result of attempted suicide or self-inflicted harm, whether due to a mental health issue or not
  • You also won’t be able to make a claim for these conditions within 12 months of holding the CreditCard Plus policy, if they’re caused by an injury, sickness or disease that you needed medical advice, consultation or treatment for in the 12 months immediately prior to taking out the policy
  • If temporary disablement or permanent disablement caused by illness occurs within the first 28 days of the policy’s commencement date, you won’t be able to make a claim for these conditions. There is no qualifying period for temporary or permanent disability caused by injury/accident
  • You must have an occupation from which you receive an income in order to claim for temporary or permanent disability benefits
  • Please note, after we’ve paid a claim for temporary disability you must be employed, as defined in the PDS, for at least 6 months before you can claim for the same benefit again.

Involuntary unemployment exclusions

You won’t be able to make a claim if you become involuntarily unemployed:

  • Within 60 days of your policy’s start date
  • If you’re working less than 15 hours on average per week
  • If you’re employed in seasonal or contract work and this work comes to an end
  • If you resign, accept voluntary redundancy or early retirement
  • Please note, after we’ve paid a claim for involuntary unemployment you must be employed, as defined in the PDS, for at least 6 months before you can claim for the same benefit again.

Exclusions on the cash assistance benefit

If you’re unable to claim for death, permanent disablement or temporary disablement, you won’t be able to claim the cash assistance benefit.

 

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