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What if my Travel Money Card is lost or stolen?

See all Travel Money Card FAQs

Last updated 30 September 2016

1.  You can place a temporary lock on one or both of your cards, then remove the lock if you find your card(s):

  • In the CommBank app:

1.       Go to the Cards tab

2.       Tap the Travel Money Card image

3.       Select Lost, stolen or misplaced card

  • In NetBank:

1.       Go to the More tab, Manage My Accounts, Travel Money Card maintenance

2.       Select Lock or unlock my card

If you have placed a lock on one card, you can continue to safely use your backup card.

2.  You can notify us immediately by calling the Travel Money Customer Service Centre, 24 hours a day, 7 days a week:

  • If you are in Australia, call us on 1300 660 700; or
  • If you are overseas, call us on +61 2 9999 3283 (reverse charges accepted).

-          If the card being stopped is issued by MasterCard, a block will be placed on both Travel Money Cards and two new Visa Travel Money Cards will be issued. Note: Your MasterCard Travel Money will stop working immediately.

-          If you hold a Visa Travel Money Card, we can stop the card and issue one replacement card.

-          Replacement cards can be obtained by visiting a branch if you are in Australia or, if you are overseas we can organise an Emergency Cash Advance to forward funds to you anywhere in the world via the Visa/MasterCard network.  You may also request emergency replacement cards to be sent to you. Fees apply to these services.

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