Help & support
StepPay is a digital only buy now, pay later product that can be added to your CommBank app or to the digital wallet on your smart phone, iPad or Android tablet. You can use StepPay to pay in-store, using tap and pay, or online anywhere MasterCard is accepted, up to your credit limit, without needing a physical card. We’ll automatically split your purchases of $100 or more into four equal, fortnightly repayments.
For purchases under $100, the full amount will come out of your linked CommBank account in one go. This means you can use StepPay for both everyday spending and bigger purchases.
There are no interest charges, no monthly or annual fees, and you’ll be able to access your repayment schedule anytime in the CommBank app. Late payment fees will apply, but we have limits in place so fees are capped. Fees and charges may apply to your linked CommBank account.
To use StepPay, you’ll need to be eligible and a current customer, or if you’re a new customer, simply open an eligible CommBank account. For a full list of eligible linked CommBank repayment accounts, refer to the FAQs section below.
Things you should know
The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Applications are subject to credit approval. Full Terms and Conditions will be included at point of application. Bank fees and charges may apply.
Purchasing online with StepPay
With StepPay it’s easy to make purchases online. Here’s how it works.
How StepPay affects your credit score
Your StepPay application does involve initial checks with credit bureaus.
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What is buy now, pay later?
Buy now, pay later products offer you the ability to split up purchases into smaller repayments so you can pay them off over time. With StepPay, you'll be able to split purchases of $100 or more into four fortnightly repayments. Your smaller purchases will come out of your linked CommBank account in one go.
Who is eligible for StepPay?
StepPay is available to CommBank customers who meet our eligibility criteria and who satisfy credit assessments.
Something went wrong in my application, how do I apply for StepPay?
You can always come back and apply for StepPay via the ‘For You’ tab in your CommBank app.
Why can't I activate my StepPay account?
If you try to activate your StepPay and get an error or something has gone wrong after your application, you can always try again by navigating to the ‘Cards’ section in the CommBank app.
It might take a bit of time to appear in the ‘Cards’ section so try again later on if you can’t see it straightaway.
I pre-registered for StepPay, but why haven’t I been asked to activate my account?
To make sure you have the best experience, we're limiting the number of customers taking up StepPay at the one time. If you’re still eligible for StepPay, we’ll be excited to offer you StepPay soon.
I successfully activated StepPay in the CommBank app, but it isn’t showing within the StepPay repayments and transactions tabs. Instead it looks like a regular Credit Card. Is something wrong?
It's likely you're accessing StepPay on an old version of the CommBank app. Once you've downloaded the latest version of the CommBank app, you'll be able to view the correct StepPay screens.
Where can I use StepPay?
You can split your purchases of $100 or more into four equal fortnightly repayments everywhere Mastercard is accepted. Whether it's paying for a weekend getaway, utility bills, yoga classes or those new shoes.
Do I pay fees or interest?
You don’t pay any account fees or interest. A late fee of $10 will apply if you miss a repayment, but there are caps in place to minimise the amount of additional fees charged. Fees and charges may apply to your linked CommBank repayment account.
What happens if I miss one of my StepPay repayments?
StepPay will automatically deduct the four repayments from your chosen linked transaction account.
If there aren't enough funds in the account, the card will be temporarily blocked until the funds are available.
I missed a StepPay repayment and now my card is blocked. What should I do?
If this happens, please don't transfer funds into StepPay. It's faster and easier to make sure that the required funds are in your linked account.
We’ll automatically check this account a few times a day and once cleared, your StepPay will be ready to use in 1-2 business days.
Is there a list of eligible CommBank repayment accounts for StepPay?
Initially, StepPay can only be linked to a CommBank transaction account. These eligible CommBank accounts include:
Business Transaction Account, Cash Investment Account, Cash Management Call Account, Cheque Account Bearing Interest, Cheque Account Not Bearing Interest, Complete Access, Everyday Offset, Premium Business Cheque Account, Private Banking Account, Smart Access, Streamline Basic Account.
Can you access CommBank Rewards with StepPay?
Yes. StepPay is eligible under the CommBank Rewards program.
What are the differences between StepPay and CommBank AdvancePay?
They are both CommBank products.
StepPay is the CommBank buy now pay later product.
CommBank AdvancePay is where you apply to access money you expect to be paid, before your next pay day.
Get instant answers from our virtual assistant, or connect to a specialist to discuss your options. Make sure you have notifications for the CommBank app turned on.
Read the StepPay Terms and Conditions (PDF)
* StepPay 5% (up to $50) cashback offer:
This offer has been extended. Available to new StepPay customers applied for and approved between 01/04/2022 and 30/09/2022 (previous end date 30/06/2022). 5% cashback is calculated on total spend within the first 30 days from approval of StepPay, subject to a maximum cashback payment of $50 per customer. Cashback will be credited directly to your StepPay account as ‘STEPPAY5’. Cashback will be credited within 90 days, following the first 30 days spend from approval date. Cashback will clear against any outstanding instalments (including future due instalments on balances owing). Where there is no balance owing, the cashback will be paid from your StepPay account into your linked repayment account under 'StepPay refund’. Limit of one cashback payment per customer. Offer available to new StepPay accounts, you will not be eligible if you currently hold or have held a StepPay account. You will be ineligible for the cashback if your account is closed or in default at any time prior to the cashback being credited to your account. We reserve the right to close the offer prior to 30/09/2022.
1 Customers can access CommBank Rewards through the latest version of the CommBank app. Rewards are available to eligible CBA credit or debit MasterCard, Business credit cards and StepPay customers, that are at least 18 years old, are not in hardship, and are not in default. Terms and conditions including minimum spend requirements apply to CommBank Rewards and can be viewed within the CommBank app.
Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPhone and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Applications are subject to credit approval. Full Conditions of Use will be included at point of application. Bank fees and charges may apply. The advice on this website has been prepared without considering your objectives, financial situation or needs. You should, before acting on the advice, consider its appropriateness to your circumstances.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. You should refer to your mobile phone plan or contact your provider to find out more. Terms and conditions are available on the CommBank app. NetBank access with NetCode SMS required. Find out about the minimum operating requirements on the CommBank app page.
