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How do I report my card lost, stolen or damaged?
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Follow these simple steps to temporarily lock, cancel or order a replacement card.
Watch how to lock, cancel and order a replacement card using the CommBank app.
Watch how to lock, cancel and order a replacement card using NetBank.
Add a temporary lock on your card while you look for it.
Cancel your card and order a replacement.
You may need to activate your replacement card and set up recurring payments again, since the card number will have changed.
Follow the steps above to report your card lost or stolen in the CommBank app or NetBank.
Call us on +61 2 9999 3283 so we can help you. Keep in mind fees may apply.