Help & support
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of being scammed, contact us.
If English isn’t your first language, the government’s free Translating and Interpreter Service can help you to communicate with us. This service is available in over 150 languages. We can arrange this service when you call us or visit us in branch.
Report the scam via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.