Businesses as they adapt in 2020

As many of our business community shared their stories of both success and uncertainty, three things became clear:

  1. We need to shine a light on the positives that come out of challenging circumstances,
  2. Businesses need to find new ways to connect with their customers,
  3. And that we cannot lose sight of the day-to-day values that make up businesses.

Here are some of the stories that shaped that change this year.

Tips for your business

More than ever before, businesses were looking for advice. From webinars and online search, to support call centres and specialist service teams, the Australian business landscape gave rise to online support networks, presented new marketing opportunities and a encouraged a simplification of business operations.

From brand to data, supporting small business was at the heart of change.

Leaders in Action

Research suggests that, “Companies that combine top-tier innovation with top-tier sustainability & trust outperform their industry peers,” and it is the leaders of these organisations that are tasked to navigate and deliver on these commitments.2

This year, stories from women business leaders sparked our curiosity, and invited new ways of thinking across the business community.

As we launch into 2021, these are the reasons that we’re committed to advancing the growth of women in business: to share business moments to learn from and to inspire innovation in women-led organisations. As we head toward International Women’s Day in 2021, we’ll continue to #ChooseToChallenge and change the Australian business landscape through diversity.

If you haven’t already, visit our new article hub, where you’ll find more stories from women business owners and leaders, tips for your business, and thought leadership to inspire your business goals. While you’re there, sign up for our newsletter to have our online content and public events delivered straight to your inbox.


APAC Insider, 6 business trends in Australia to come out of the COVID-19 pandemic, June 2020.

2 Forum of Young Global Leaders, Global Shapers, Accenture, Seeking New Leadership, 2020

Things you should know

This article is intended to provide general information of an educational nature only. It does not have regard to the situation or needs of any reader and must not be relied upon as advice. It is not intended to imply any recommendation or opinion about a financial product. Before acting on this information, consider its appropriateness to your circumstances. Commonwealth Bank of Australia ABN 48 123 123 124.