Help & support
We are committed to embedding a zero appetite culture towards bribery, corruption and facilitation payments across all areas and levels of the business.
Our Anti-Money Laundering and Counter-Terrorism Financing program sets out how the Group identifies, mitigates and manages money laundering and terrorism financing risk.
More about anti-money laundering and counter-terrorism financing
We are committed to embedding a zero appetite culture towards the facilitation of tax evasion. Our Anti-Tax Evasion Facilitation Policy prohibits the facilitation of tax evasion and applies to all employees, directors and contractors of the bank. The principles outlined in our Policy also apply to third parties acting or performing services for or on behalf of the Group.
Artificial Intelligence (AI) is developing rapidly. Appropriate use of AI will help us to achieve our purpose of building a brighter future for all.
We have developed a principles based approach to the governance and compliance of artificial intelligence in the design, development, deployment and use of AI systems by the Bank.
The Banking Code of Practice (the Code) sets out the standards of practice and service in the Australian banking industry for individual and small business customers and their guarantors.
This Code sets out expectations for how we act, solve problems and make decisions. Our Code of Conduct is the ultimate guide for how we do things at Commonwealth Bank. It describes the standards of conduct we expect. The Code connects our Purpose, Values, and key Group Policies, with a series of questions: ‘Must We?’, ‘Can We?’ and ‘Should We?’, to help us to deliver the right outcomes for all our stakeholders.
Our complaint handling principles apply to the Commonwealth Bank, its employees and its representatives when responding to customer complaints in Australia.
The Commonwealth Bank Group is committed to ensuring its policies and practices reflect the highest standard of corporate governance. The Board has adopted a comprehensive framework of corporate governance guidelines, designed to properly balance performance and compliance.
Commonwealth Bank group has committed to a new global standard aimed at reducing tax evasion by sharing information about foreign tax residents with in Australia. This requires us to collect tax residency information from our customers.
As a CommBank account holder you may be protected by the Australian Governments guarantee of deposits. The guarantee is per account holder and has a cap of AUD$250,000 per account holder. For further information please refer to the APRA website at or call the APRA hotline on 1300 55 88 49.
Our fraud policy defines the Group’s fraud control principles, mandatory requirements and accountabilities. It clearly articulates that the Group does not tolerate fraud and is committed to promoting and maintaining a sound ethical culture.
The Commonwealth Bank of Australia (‘CBA’) operates globally through a number of CBA offices to engage in price quoting, order taking, transaction execution and other market making and risk management activities across the wholesale fixed income, currency and commodity (‘FICC’) markets.
Institutional Banking and Markets (IB&M) is responsible for managing the Group's relationships with large corporate, government and institutional clients and provides a full range of capital raising, transactional and risk management products and services to IB&M clients.
The disclosures in this section convey the steps CBA will take in managing this process and providing positive customer outcomes.
FX Cost of Service Client Disclosure (PDF)
FX Order Execution and Handling Client Disclosure (PDF)
Market Soundings and Investor Roadshows Guidelines Summary
Capital Markets Allocation Policy Summary (PDF)
CBA FX Liquidity Provider Disclosure Cover Sheet
Statement of commitment to the FX Global Code
Financial Markets Standards Board (FMSB) Annual Statement of Commitment
This information security statement provides a broad overview of the controls and capabilities adopted by the Commonwealth Bank of Australia (CBA) and Bankwest (together, the ‘Group’ for purposes of this statement) in managing information security risk across those businesses.
Our model litigant principles set out our commitment to managing disputes and litigation with our retail and small business customers in a fair, timely and transparent way.
Our Policy precludes the Group from making political donations. We may pay to attend events hosted by political parties with a business audience. We may be required to disclose such payments under relevant electoral laws.
Our Privacy Policy and how we protect your personal information.
Our remuneration principles have been designed to support a remuneration approach that aligns with our vision, values and strategy, is appropriate to changing market conditions, and seek to comply with regulatory requirements.
As the holder of an Australian credit licence, CBA has strict obligations relating to the provision of credit to customers. These include responsible lending obligations, which aim to encourage prudent lending and minimise the risk that consumers will not be able to make their loan repayments. The regulatory framework includes legislation -the National Consumer Credit Protection Act 2009 (Cth) (the NCCP Act) - as well as related Regulations, Codes and regulatory guidance provided by the Australian Securities & Investments Commission (ASIC).
Our Group-wide commitment to sanctions compliance helps protect our customers, the community and the integrity of the financial system.
As part of our purpose to build a brighter future for all, we aim to provide balanced outcomes for our stakeholders. Engaging with our stakeholders meaningfully helps us understand their needs and expectations, allowing us to respond in a way that considers their different views.
Our Supplier Code of Conduct shares the Group's principles and communicates the behaviour and business practices we expect our suppliers to adhere to - including throughout Suppliers' own supply chains. These behaviours and practices include meeting social and environmental standards, as well as satisfying governance and compliance obligations.
As one of the largest corporate taxpayers in Australia, we are committed to being a responsible corporate taxpayer and acting with the highest integrity in complying with all prevailing tax laws.
We are committed to embedding a ‘speak up’ culture. Our Group whistleblower policy and procedures prescribe that reports are treated appropriately and the employee raising the concern is protected.
Environmental and social
We are committed to enabling our customers to access our products and services with dignity and ease, regardless of their background, abilities or circumstances.
2024-2026 Accessibility and Inclusion Strategy (PDF)
Our Environmental & Social Framework (PDF)
Our commitment to inclusion and diversity is an integral part of our culture, values and the way we do business. It offers tangible benefits for our employees, customers and shareholders.
Group Inclusion and Diversity Policy (PDF)
We are determined to build sustainable practices into every aspect of our business and we recognise the importance of managing our supply chain.
Supplier Code of Conduct (PDF)
We have a workplace health and safety policy that outlines our ongoing commitment to the health, safety and wellbeing of all of our people, contractors and customers.
Workplace health and safety policy (PDF)
Reconciliation
We recognise that many Aboriginal and Torres Strait Islander Australians face significant social and financial disadvantage. So while we aim to promote equality for all Australians, reconciliation is an important part or our investment in our community.
FY23-25 RAP corrections
During a recent review on progress towards implementing our FY23-25 Reconciliation Action Plan, CommBank identified three statements requiring corrections, due to changes in internal processes or because they require clarification to better reflect our practices. The review did not include a re-review as to the accuracy of all other statements in the FY23-25 Reconciliation Action Plan. This will be carried out in 2025 prior to the publication of the FY26-28 Reconciliation Action Plan. The following table outlines the new text and the previous text and the reasons for the changes.
The corrections have been made in consultation with Reconciliation Australia.
- The Commercial Pathway is used to assess business banking customers managed in the Commercial Banking, Regional and Agribusiness Banking, Small Business Banking segments, customers in transition from Bankwest Business Bank, as well as customers managed in Commonwealth Private Bank.
The tool is supported by a set of inherent risk ratings across industry ANZSIC codes for ten key focus areas including: climate and energy; climate physical risk; water; pollution; biodiversity; human rights; Indigenous rights; labour rights and modern slavery; workplace health and safety; and anti-corruption and governance. The tool also includes specific questions aimed at assessing whether lending to a customer is aligned to commitments in the E&S Framework.1Please note, from March 2023, the threshold for completing ESG risk assessments in Business Banking was updated from $1 million to $1.5 million. This may be subject to further change. Since that time, ESG risk assessments have been required as described in the new text above.
- The Corporate and Institutional Pathway (business corporate lending greater than $30 million and institutional corporate lending).
- The Commercial Pathway (business corporate lending between $1 million and $30 million).
The ESG risk assessment tool is supported by a dataset of initial risk ratings across key focus areas, including climate and energy; climate physical risk; water; pollution; biodiversity; human rights; labour rights and modern slavery; workplace health and safety; and anti-corruption and governance. The ESG risk assessment tool is integrated into the Bank’s corporate loan pricing system to embed it as part of the corporate lending decision process.We have reviewed relevant international standards related to the Rights of Indigenous Peoples. Our refreshed SCOC will be published in FY25 and will include an expectation that our suppliers, domestically and globally, respect the rights of Indigenous people. We do not believe embedding this aspect of the SCOC into our procurement practices will lead to meaningful outcomes. We will continue to focus on strengthening our supplier diversity program.