It’s time to focus on your customers and industry. This week is dedicated to gathering as much of an understanding of them as possible. The aim is to gather valuable insights that you’ll use next week to create ideas that will delight your customers and make you a stand out in your industry.
Welcome to week 2 of your challenge. You’ll find all the details in the 21-Day Change Challenge pack.
Observe. You’ll be amazed at how much you can learn just by watching your customers and putting yourself in their shoes.
Speak to your customers. Ask them what they do and don’t like about doing business, with your business.
Undertake some market research. You’ll be surprised what you can find on Google.