Smart Health support

• Smart Health quick reference guides (PDF)
  Short, one-page guides (ideal for printing) with the key functions and steps you’ll use most often on your Smart Health terminal.
• Smart Health User Guide - Standalone mode (PDF)
  A full user manual for businesses using Smart Health terminals independently, i.e. not integrated with a Practice Management Software
• Smart Health User Guide - Integrated mode (PDF)
  Detailed instructions for using Smart Health when it’s integrated with your Practice Management Software.
• How to process a Medicare bulk bill claim
  A step‑by‑step guide to submitting Medicare bulk bill claims through your Smart Health terminal.
• Smart Health terminal response & error codes
  A list of the most common Private Health claim response codes and error codes that may appear on the Smart Health terminal, and resolution options.
• Smart Health Terms and Conditions - Summary of changes (PDF)
  An overview of recent updates to Smart Health Terms and Conditions in plain language.

Smart Health Hub

• Smart Health Hub User Guide (PDF)
  A complete guide to navigating the Smart Health Hub, including managing your business details, adding and updating provider credentials, processing scheme claims, accessing reporting and reconcilition of claims, including digital copy of the Private Health claims. 
• Worksafe Victoria Claiming - User Guide (PDF)
  A detailed guide on how to process Worksafe Victoria claims using your Smart Health Hub.
• Worksafe Victoria Claiming - FAQs (PDF)
  Clear answers to common questions about Worksafe Victoria claiming, eligibility, and troubleshooting.

Log on to the Smart Health Hub

• Smart Health for Pharmacies User Guide (PDF)
  A comprehensive guide for pharmacies using Smart Health to manage claims, payments and terminal workflows.
• Smart Integrated User Guide (PDF)
  Step‑by‑step instructions for using Smart Health when it’s integrated with your pharmacy or clinic’s point‑of‑sale system.
• Smart Integrated terminal - Technical information (PDF)
  Technical specifications and integration details designed for IT teams, POS vendors and technical support staff.

For information on how remote payments (Scrypt.Pay) work with your POS, view your POS troubleshooting website and guides:

• FRED POS Plus
• Z Software
• Minfos

HealthPoint Terms and Conditions