Help & support
You don't need to do anything.
If you aren’t happy with the changes we make to your account, you can visit the Business Banking page on our website for information on other available products.
You may also close your account without fee or charge, except where we have the right to combine or set-off any part of your account balance or are legally required to pay any part of your account balance to a third party.
We provide you with at least 30 days’ notice to allow you time to consider your options in moving to this new account.
If you’d like to change to your new account before the scheduled switch period, contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
You can visit the Business Banking page on our website for information on available products.
No, your BSB, Account Number and Account Name will not change.
Accounts will be switched in phases and you will receive a notice when those changes are scheduled to occur.
If you’d like to switch another account of yours but haven’t received a notification yet, we’d be happy to help make the change. Please contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
Accounts will be switched in phases and you’ll receive a notice when those changes are scheduled to occur.
If you’d like to switch another account of yours but have not received a notification yet we’d be happy to help make the change. Please contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
Accounts will be switched in phases and you’ll receive a notice when those changes are scheduled to occur.
If you’d like to switch another account of yours but haven’t received a notification yet, we’d be happy to help make the change. Please contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
No, you won’t receive a new card. If you have an existing card linked to your account, this card will remain valid.
Yes, any existing cards linked to your account will still work with the new account.
After your account is switched you will receive the first statement for your new account at your next statement cycle. You may also receive an out of cycle statement for your old account at the time of the switch.
If you use NetBank, you’ll still be able to download past statements and view your Transaction History in NetBank.
If you use CommBiz, you’ll still be able to download past statements and view your Transaction History in CommBiz
No, your account statement cycle will not change.
We have looked at your account behaviour over the last 12 months and identified the most similar offering to your current offering.
If you aren’t happy with the proposed changes to your account, you can visit the Business Banking page on our website for information on other available products.
You may also close your account without fee or charge, except where we have the right to combine or set-off any part of your account balance or are legally required to pay any part of your account balance to a third party.
If you have more than one account that is a Premium Business Account, Overdraft Cheque Account and/or Standard Business Cheque Account (non-interest-bearing option), it is possible you may receive more than one communication with different offerings for your current accounts.
This is because we have looked at the last 12 months of account behaviour on each of your current accounts and identified the most similar offering for each account.
Please call our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch, if you wish to discuss this further.
If your account was not switched during the timeframe we had communicated to you, it may be because our system indicated that you did not receive the notice of the proposed change.
You don’t have to do anything as we will contact you again with a new timeframe for your account switch.
If you’d like to switch early or close your account completely please contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
If you use NetBank, you can visit How to switch to online statements for a step by step guide on how to update your Statement preferences.
If you use CommBiz, you can visit How to view online statements for a step by step guide on how to update your Statement preferences.
You can also contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
If you’d like to change the frequency of your paper statements please contact us by calling our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
To access a detailed summary of your current pricing arrangements, you’ll need to download your Offer Confirmation letter.
If you use NetBank, please log in, choose the account you wish to review the pricing details for, and click ‘Account documents’. You should be able to view or download the Offer Confirmation letter.
If you use CommBiz, please log in, choose the account you wish to review the pricing details for, and click ‘Account information’. You should be able to view or download the Offer Confirmation letter.
If you require assistance, please call our 24/7 Business Banking Service team on 13 1998, or visit us in a Branch.
No, your existing cheque book can still be used for your new account.
No, if you’ve written a cheque which hasn’t been processed yet it will remain valid within the standard validity timeframes. Refer to the Business Transaction and Savings Accounts Terms and Conditions for more information on timeframes.
No, your existing deposit book can still be used for your new account.
No, if you have a deposit slip waiting to be processed it will remain valid and be processed into your new account as usual.
Rebates aren’t available on the Business Transaction Account or Standard Business Cheque Account (interest bearing option).
Please call our 24/7 Business Banking Service team on 13 19 98, or visit us in a Branch, if you wish to discuss this further.
There are no minimum monthly balances required to maintain your new account.
This depends on the activities performed on your Business Transaction Account. Please refer to the Business Transaction and Savings Accounts Terms and Conditions for more information on fees.
The Business Transaction Account allows you flexibility to switch between the $0 and $10 Monthly Account Fee options at any time to suit your business needs. For more information on how to switch between these options visit commbank.com.au/btsamoreinfo
Refer to the Business Transaction and Savings Accounts Terms and Conditions for information on standard fees, charges and inclusions.
You won’t be charged for the switch.
Any fees or inclusions you’ve accrued from the start of the month up to the time of the switch will be settled on a pro rata basis when your account is switched.
For example, when your account closes you will only pay monthly account fees for the portion of the month that you used the account. We won’t charge you the full monthly account fee for this month.
No, if you have any account fees being redirected from another account then this will continue as usual in your new account.
Refer to the Business Transaction and Savings Accounts Terms and Conditions for information on standard fees, charges and inclusions.
No, if you have any credit interest being redirected from another account then this will continue as usual in your new account.
No, if you have any debit interest being redirected from another account then this will continue as usual in your new account.
No, if you have any debit interest being redirected to another account then this will continue as usual from your new account.
The charges you are seeing are 'pro-rata'. This means you are only charged for the period of time you used the account, which will be less than your normal billing cycle. These pro-rata charges will occur twice:
1. At the time of the account switch, to cover the period of time between your previous settlement date and the date your account was switched
2. On the next settlement date, to cover the period of time using the new account since it was switched.
These fees will not be refunded as they are standard applicable charges.
Yes. The fee will automatically be refunded to your account.
No. Any additional debit interest will automatically be refunded to your account after your planned switching period. The refund will take into account the change in daily balance as a result of the pro-rata fees and changes, and the impact this has on your next Debit Interest charge. Note, the pro-rata fees and charges themselves will not be refunded.
No, any existing overdraft applications won’t be impacted when your account is switched.
No, your overdraft arrangement and balance will be carried over at the time of the switch.
Yes, if your current account appears in NetBank then the new account will appear after the switch.
Your BSB and Account Number will remain the same.
Yes. The Method of Operation and any existing Account Authorities will not change.
Yes, if your current account appears in CommBiz then the new account will appear after the switch.
Your BSB and Account Number will remain the same.
Yes, you’ll still be able to download past statements and view your Transaction History in NetBank.
Yes, you’ll still be able to download past statements and view your Transaction History in CommBiz.
No, if you’ve set up a PayID with your current account this will carry over to your new account. This means if someone uses your PayID to make a payment to you, it will still process as usual and the funds will be directed into your new account.
No, any automatic transfers, periodical payments or direct debit arrangements will not change.
No, any uncleared funds will carry over after your account has been switched and be credited to your account as usual.
