Help & support
Your day-to-day banking should be simple, quick and secure. Use the CommBank app to make and take payments, check statements, and access features designed to help you stay on top of cash flow.
Enjoy visibility across all your accounts and get a better view of your overall financial position.
Use the CommBank app to tap and pay, or choose from our range of digital wallets - like Apple Pay, Google PayTM or Samsung Pay. Simply link your eligible CommBank debit or credit card to the app to get started. 2
Need to call or message us? When you call us through the CommBank app, you’ll:
Our re-designed CommBank app makes it easier for you to do business, with new features and tools to help you access information and insights on the go.
Set up a business profile and get a clear view of your financial position. Learn how
Customise your profile and home screen to suit your business needs. Easily switch between profiles to choose what you'd like to focus on.
See which of your CommBank customers spent the most on your CommBank terminal, based on age and location; as well as an overview of your business cash flow with a quick look at your cash balance trends.
Get a quick overview on your home screen of money in and out for your business3.
Set up notifications to instantly tell you if your account balance is low, high, overdrawn or if you’ve just been paid4.
See if you're eligible for grants, rebates and concessions that could be used towards running your business.
Activate your Business Visa Debit Card on the CommBank app.
To be eligible, you need to have access to business accounts or products in the CommBank app. Eligible accounts/products include a business transaction account, merchant terminals or business loans.
You also need to have CommBank app version 5.0 and above on your phone.
To set up your business profile:
Changes to your business profile in the CommBank app will not affect your business accounts or business contact details.
Once your business profile is set up, you’ll see an arrow next to your profile picture which lets you switch between business and personal profiles with a simple tap.
Yes, you can delete your business profile. Once the business profile is deleted, your business and personal accounts will no longer be separated.
To delete your business profile:
You’ll have the option to set up a business profile again if you choose to.
To use the CommBank app, download it from the App Store or Google Play. It's available on AndroidTM operating systems 8.0+ and IOS operating system 15+.
You’ll need to be an existing business banking customer with the latest version of the CommBank app 5.0 to access new business features.
Winner of Canstar's 2023 Bank of the Year Award for Digital Banking.6
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Full terms and conditions for the CommBank app are available on the app.
You can view the Terms and Conditions for Business Transaction and Savings Accounts (PDF), our Financial Services Guide (PDF) and the Electronic Banking Terms and Conditions (PDF) and should consider them before making any decision about these products and services. Bank fees and charges may apply.
The target market for these products will be found within the product’s Target Market Determination, available here.
1 Based on most active app users as at 12 October 2023.
2 Tap & Pay allows you to use your compatible Android mobile phone with the CommBank app to make contactless purchases. Tap & Pay is available for compatible NFC enabled phones running Android 4.4 or above.
You can add your CommBank Debit Mastercard, CommBank World Debit Mastercard™, personal and business credit cards, and Visa Business Debit card. If you are an additional cardholder, you may add your eligible Commonwealth Bank credit card provided it is Mastercard branded. Visa credit cards issued to additional cardholders may be eligible, however, a transaction limit of $100 will apply.
Some CommBank cards are ineligible including Keycard, Travel Money Card, Mastercard Business Debit Card, Corporate Card.
Samsung Pay and Google Pay are free to download however your mobile network provider may charge you for accessing data on your phone.
Google Pay is currently available for Android running 5.0 (Lollipop) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support. Full terms and conditions available on the Google Pay app.
Samsung Pay is available on Samsung Galaxy Note5, Galaxy A5, Galaxy A7, Galaxy A8, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy S8 and S8+, Galaxy S9 and S9+, Galaxy Note8, Galaxy Note9, Galaxy Watch, Gear Sport, Gear S2 and Gear S3. Full terms and conditions available on the Samsung Pay app.
3 Business Cash Flow View shows account information for the following accounts: Business Transaction Accounts, Cheque Account Bearing, Business Credit Cards and CommBank Neo for Business. Business cash flow is a tool for general information only and should not be solely relied on to make business, accounting, financial, tax decisions or to reconcile your accounts. While we try to present accurate information, we can’t guarantee the accuracy or completeness of the information.
4 The Bank does not charge for the alerts service, but you may incur message and data charges from your telecommunications service provider. Alerts are sent in real-time 24/7. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. Please check your available funds before entering into any transactions. Alerts may be suspended by the Bank at any time without notice.
5 We predict your bills based on patterns in your transactions, how much you pay and when. We may not predict all of your bills. Our prediction date and amounts may be different from your actual bill. Check your bills and due dates to avoid late fees or paying an incorrect amount. See 'Bills and payments' in the CommBank app Terms and Conditions for full details.
6 We received the Canstar Digital Banking Bank of the Year Award in June 2023. For more information, visit www.canstar.com.au.
Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc. PayID is a trademark of NPP Australia Limited. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Commonwealth Bank of Australia ABN 48 123 123 124. AFSL and Australian credit licence 234945.
