What's PayID?

  • PayID is a piece of information - such as your mobile number, email address or ABN/ACN - that's linked to your nominated CommBank business account. You can give your PayID to your customers to receive quick and easy payments straight into your account.

How can PayID help your business?

PayID is a simple, fast and secure way for your customers to pay you. 

Easier for customers

Simply provide your PayID for payment - instead of a BSB and account number.

Optimise cash flow

Receiving your money in near real-time¹ allows you to know exactly where your business stands financially.

Always available

Don't wait hours or days for payments from another bank to clear, receive money in near real-time¹. PayID is ready to use 24/7, including weekends and public holidays. 

Simple account reconciliation

Get detailed payment descriptions of up to 280 characters.

How to set up PayID

To register a PayID for your business you need to be the owner of the business, with the authority to operate on an eligible business account. 

Option 1. Register your mobile or email address in the CommBank App

  1. Log on to the CommBank App
  2. Select 'View Profile & Settings' from the top-left menu, then select 'PayID'
  3. Choose which type of PayID you'd like to register and follow the prompts

Option 2. Register your mobile or email address in NetBank

  1. Log on to NetBank select 'Settings' from the menu
  2. Under Payment Settings select 'PayID'
  3. Follow the prompts

Option 3. Register your ABN or ACN

To register with an ABN or ACN as a PayID, you must be a business customer with an email address and ABN and/or ACN recorded with CommBank as well as a PayID eligible account. 

Complete the PayID Registration form or register over the phone by calling us on 13 1998, any time. 

 

How to receive a payment with PayID

  • Simply provide customers with your PayID. If they're with a participating bank, they can log on to their mobile or internet banking and make a PayID payment. Their bank will securely transfer the money into your account, usually in less than a minute.

    Once you've set your PayID up, let your customers know it's available by adding a PayID logo to your website or invoices. 

Backed by our 100% security guarantee

Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong.

Support

  • How do I update or close my PayID?

    To close, transfer, lock/unlock or change the linked account or the name of your PayID:

    • Log on to NetBank, go to Settings, then from Payment Settings, select PayID.  Click Expand next to the PayID you would like to update.  
    • If you've registered with an ABN/ACN, complete the maintenance section of the PayID Registration & Maintenance form.
  • Can I use my mobile number as a PayID for both my personal and business account?

    A single PayID, such as your mobile number, can only be registered to one account. An alternative PayID, such as an email address or ABN, can be registered to another account. 

  • Can my account be accessed through my PayID?

    A PayID can only be used to pay money into your account - never to take money out. Your actual account details are never visible during the payment process.

  • Can I use PayID to send money?

    Yes. To send payments to someone else, they just need to provide you with their PayID. Learn more about sending money through PayID.

  • Tell me more about PayID? 

    PayID is an initiative of the New Payments Platform (NPP) fast payments infrastructure built by participating Australian banks and the Reserve Bank of Australia. It was developed to improve the speed and convenience of making and receiving payments between Australian banks who are part of the program. 

Things you should know

  • This advice has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on this advice, consider its appropriateness to your circumstances. You can view the Terms and Conditions for CommBank PayID, our Financial Services Guide (PDF) and the Electronic Banking Terms and Conditions (PDF) and should consider them before making any decision about these products and services. Bank fees and charges may apply.

    ¹For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.

    ²To prevent fraud we can only allow you to register the primary mobile number already linked to your CommBank customer profile. If you'd like to use a different mobile number or need to update your details please call 13 2221.

    3 The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 6.0+ and iOS operating system 12.0+. Terms and conditions for the CommBank app are available on the app. NetBank access with NetCode SMS is required.

    The target market for the eligible business accounts will be found within the product’s Target Market Determination, available here.

    See the full terms & conditions for CommBank PayID.