Help & support
Gear up for growth with fast and reliable products designed to accept payments seamlessly. Delight customers at the checkout counter and tackle the complexity of selling online.
Our fast, flexible EFTPOS terminals help you accept in-person payments quickly, easily and securely.
Accept fast and secure payments with the wireless Smart terminal. Customise with apps and get real-time reporting. Use as standalone or integrate with one of 110+ POS systems.
A hardwired terminal for reliable Broadband connectivity and uninterrupted service. Built to handle large transaction volumes. Integrates with 500+ POS systems.
Accept all essential payment types at the table, countertop or anywhere in-store. Broadband connectivity with 4G backup. Integrates with 750+ POS systems.
Deliver a seamless online shopping experience with simple, secure payment options.
Same-day settlement with a linked CommBank Business Transaction Account.1
Access integration support, 24/7 help when you need it, plus get a replacement terminal within 4 hours.2
Know that Australia's largest financial institution is working hard to protect your business from fraud.
View our range of products and partnerships that could help support your business needs.
Get help from Bankers that specialise in your industry, with deep expertise in managing, running and supporting your business.
One place to find industry specific resources – government support, business news, guides and partners.
Important features for retail businesses include settlement time, i.e. how quickly funds arrive in your account; supported payment methods (card, digital wallets, contactless, etc.); integration with your POS system; a simple fee structure; and security and compliance, including fraud protection.
Retail payment solutions allow a business to accept payments in a variety of ways (in store, at a pop-up event, or online) that meet customer expectations. This might include hardware, such as a terminal or card reader, or eCommerce products, like an online payment gateway that connects to your website shopping cart.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.
1 Same day settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
2 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
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