Help & support
Our wireless EFTPOS terminal is ideal for a wide range of industries, including:
1.1% flat-rate
transaction fee5
No joining fee6
$29.50
monthly rental fee7
No lock-in contract8
To apply for a Smart terminal, you'll need:
You'll need to:
You'll need to call us if you:
A custom terminal offering cloud-based POS integration, split billing, customisable tipping, and Pay at Table functionality.
A custom terminal for Medicare, private health fund claims and gap payments. Use as standalone or integrate with your Practice Management Software.
"Easy to use, speedy delivery to the customer – a lot of time saved on our POS going back and forth."
- Adam Miles, General Manager, Porteno Group
We offer complimentary training so you can use your new terminal with confidence.
If your terminal is damaged, we'll send a replacement within 4 hours.10
Explore our FAQs or contact our 24/7 Australia-based specialists.
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Keeping your business and customers safe is our priority.
Call 1800 730 554 or request a callback to speak with a specialist.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement (PDF 232KB), Financial Services Guide (PDF 72KB) and Operator and User Guides at our merchant support hub.
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1 Available via an accredited POS vendor that provides the feature.
2 Same day settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
3 Subject to network coverage and compatible areas.
4 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.
5 1.1% covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
6 For Interchange pricing a joining fee may apply if you settle to another financial provider.
7 Other fees may apply, including a $30 investigation fee if a customer disputes a transaction and a $500 per terminal non-return fee, if you don't return your terminal when you finish your plan, or it's damaged.
8 No lock-in contracts: Cancel anytime, no fixed-term commitment. For all CommBank EFTPOS terminals, standard terms and conditions apply and 30 days' notice should be given.
9 A Business Transaction Account is required to settle your transactions, if you apply online through NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Payment Solutions on 1800 730 554, any time after your application is finalised. Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts (PDF) and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
10 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Verifone is a registered trademark of VeriFone Inc.
