Help & support
Open Banking gives you greater control of your banking data. It was introduced after the Australian Government passed legislation, called the Consumer Data Right. It means you can share your CommBank data with organisations accredited by the Australian Competition and Consumer Commission. You can also share your CommBank data with providers who will collect it from an accredited organisation.
Open Banking gives you greater control of your banking data. It was introduced after the Australian Government passed legislation, called the Consumer Data Right. It means you can share your CommBank data with organisations accredited by the Australian Competition and Consumer Commission. You can also share your CommBank data with providers who will collect it from an accredited organisation.
Our Consumer Data Right policy describes what data will be available for you to share, how to share your CommBank data, and how to make a complaint.
Engineer new banking experiences for your customers:
We will only share your CommBank data, if you give us consent to do so, with accredited organisations and providers (data recipients). These data recipients include businesses that are accredited by the ACCC under the Consumer Data Right, or a provider collecting CDR data from, or on behalf of, an accredited recipient.
Under the Consumer Data Right (CDR) legislation, eligible customers can share the following data with data recipients – see ‘what data will be available under the CDR’ in our CDR Policy:
We’ll only share your CommBank data with data recipients if you give us permission to do so. If you suspect that someone has authorised the sharing of your data without your consent, contact us immediately and mention ‘Open Banking data sharing’ so we can connect you with the right support.
You can stop data sharing any time through CommBank or by contacting the data recipient. To stop data sharing through CommBank:
CommBank app
NetBank
CommBiz
Under CDR legislation, any joint account holder can independently set up data sharing on a joint account without the pre-approval or authorisation of the other joint account holder(s). However, as a fellow joint account holder, you have the right to disable sharing in the Joint Account Sharing Preferences section of your data sharing dashboard.
For accounts that are enabled, any account holder can disable data sharing of the joint account at any time through the CommBank app or NetBank by going to the data sharing dashboard and then Sharing preferences and selecting Disable sharing. This will stop joint account holders from:
To re-enable data sharing for a joint account, all account holders will need to approve the request.
Joint account holders can manage some notifications they receive about data sharing activity in the Notification settings section of your data sharing dashboard.
You may not be eligible to share data if:
If you're a business customer, you'll need make sure you’ve set up a data sharing delegate first in NetBank or CommBiz.
To learn more about who can share data and future data sharing capabilities, visit our website.
If you’re having trouble data sharing, contact us and mention ‘Open Banking data sharing’ so we can connect you with the right support.
If any of the joint account holders, or the account, don’t meet Open Banking eligibility requirements, you won’t be able to share data about the joint account.
If a joint account holder isn’t registered for NetBank, they can register online.
If you’re still having trouble data sharing, contact us and mention ‘Open Banking data sharing’ so we can connect you with the right support.
No, Open Banking is designed to provide a secure method for you to share your data and manage your data sharing arrangements, without needing to provide your internet banking credentials to a third party. For NetBank customers, you’ll only need to enter the mobile number linked to your online banking so we can send you a one-time password, and for CommBiz customers, you’ll need to enter your CommBiz User ID.
Providers that ask for your internet banking credentials may be seeking to retrieve your data via ‘screen scraping’. CommBank maintains a position that customers must not share their banking credentials with anyone.
You can view and manage your current and previous data shares in the data sharing dashboard in the CommBank app, NetBank or CommBiz. This includes any data shares that have been removed, expired or cancelled.
To access your data sharing dashboard:
In the CommBank app
In NetBank
In CommBiz
If you’re unable to view some accounts when you set up a data share, the account may not be eligible for Open Banking.
If you're a business customer, you'll need make sure you’ve set up a data sharing delegate first in NetBank or CommBiz.
You may be unable to data share due to a current implementation gap. For more information, see the CDR website.
For help with sharing accounts, contact us and mention ‘Open Banking data sharing’. So that we can connect you with the right support.
If you received a ‘Something’s gone wrong’ error message, contact us for help and mention ‘Open Banking data sharing’ so we can connect you with the right support.
You must be set up as a data sharing delegate by the primary card holder. To do this, they should follow these steps:
For more information, see Set up a data sharing delegate - Open Banking.
Removing a delegate for a company in CommBank app/NetBank
Removing a delegate for a company in CommBiz
For more information, see Set up a data sharing delegate - Open Banking.
If you’re still having trouble, contact us and mention ‘Open Banking data sharing’ so we can connect you with the right support.
Open Banking gives you greater control of your banking data in a safe and secure way, only with your consent. It was introduced after the Australian Government passed legislation, called the Consumer Data Right (CDR). It means you can share your CommBank data with data recipients.
Bank feed is a feature provided by financial institutions that automatically sends your bank transactions to your accounting software (like Xero or MYOB). CommBank automated bank feed is designed to deliver a secure transfer of data from your business banking accounts and business credit cards directly into your authorised accounting software. Bank feeds can be set up via NetBank (Xero, MYOB) or via the Customer Authority Form submitted with the accounting package providers supported by CommBank.
Screen scraping practices have been recognised by the Office of the Australian Information Commissioner as posing significant privacy and security risks to individuals. It’s when you give your internet banking credentials to a third party (e.g. budgeting apps) so it can access your bank account. CommBank maintains that customers must not share their banking credentials with anyone
You can see a list of accredited organisations on the Consumer Data Right website.
If you have reviewed these FAQs and are still experiencing issues data sharing, contact us and mention ‘Open Banking data sharing’. You can also access additional information in our Consumer Data Right Policy.
If you’d like to make a complaint about Open Banking, visit our complaints page.
Our Consumer Data Right policy describes your rights under the CDR legislation – including what data will be available for you to share, how to share your CommBank data, and how to make a complaint.
We take our responsibility to protect your privacy very seriously. If you want to know more about how we handle your personal information at CommBank, see our CommBank Group Privacy Statement here.
