Remote banking

Indigenous Customer Assistance Line (ICAL)

No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) can help you with:

  • Balance and transaction enquiries – including account statement re-issues
  • Ordering replacement cards for damaged, lost or stolen cards and PIN re-issues
  • Accessing your funds – through money transfers and NetBank access
  • Updating contact details – address, mobile number and email address
  • Setting up bank accounts and discussing applicable products like the Streamline Basic account to determine if they suit your needs
  • Stopping direct debit payments

ICAL is a service available for customers in remote areas across Australia. Call us on 1800 700 682, then press option 1 for ICAL Team. This service is available Monday - Friday 9am - 7pm (Sydney/Melbourne time); Saturday 10am - 2pm (Sydney/Melbourne time).


We partner with Australia Post to offer Bank@Post services at participating Post Offices, including 1,800 in rural and remote locations. Bank@Post covers services such as bill payments, deposits and withdrawals. Find out more about Bank@Post and your nearest participating Post Office.

Fee-Free ATMs

Our customers are eligible to access select fee-free ATMs in some of Australia’s most remote communities. Here's the full list of participating ATMs with fee-free access.

Banking services for concession card holders

An everyday bank account for health care or pensioner concession card holders

We offer a Streamline Basic account for customers who hold the following Commonwealth of Australia concession cards:

  • Commonwealth Seniors Health card
  • Pensioner Concession card
  • Health Care card

For eligible customers, this account includes no monthly account fees, no assisted withdrawal fees, unlimited free electronic withdrawals and no overdraw or dishonour fees. It doesn't earn interest.

You can find out more about this account, and apply at your nearest branch if you're eligible.

If you're living in a remote community, contact our Indigenous Customer Assistance Line (ICAL) to discuss this account.

Business Banking

We can help you with your business banking

Our specialist Indigenous business bankers, accredited by BlackCard, will partner with you to help your organisation or community achieve its financial goals.

From business development support and day-to-day working accounts through to online banking platforms NetBank and CommBiz and receiving payments online or in-store via our Merchant and EFTPOS facilities, we have a range of products, services and support to meet your needs.

Noel Prakash

Noel Prakash 

Head of Indigenous Banking 

Request a callback

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Personal Banking

We can help you with your personal banking

Our specialist Indigenous personal bankers, accredited by BlackCard, will partner with you to help you achieve your financial goals.

From personal banking support and day-to-day working accounts through to online banking platforms NetBank and the CommBank app, we have a range of products, services and support to meet your needs.

Kyle Leong

Kyle Leong

Senior Manager RBS Indigenous Engagement Manager

Request a callback

Support for customers affected by domestic and family violence

If you're a CommBank customer experiencing a domestic or family violence situation, you can speak to our specialist Community Wellbeing team about your financial safety and wellbeing.

You can call a Community Wellbeing specialist on 1800 222 387, or chat with us via Ceba on the CommBank app at any time and one of our team members will respond to you between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

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Our commitments to Aboriginal and Torres Strait Islander customers

We’re committed to:

  • Providing inclusive and accessible banking for Indigenous customers, complying with the Banking Code of Practice
  • Having our team of national bankers culturally-trained and accredited by BlackCard to deliver culturally-informed banking services to Indigenous customers
  • Providing support to Indigenous customers, businesses and communities to achieve their financial goals, generate economic development opportunities and prepare for the unexpected

Hear from our customers and our people

Through our Elevate Reconciliation Action Plan (RAP), we’re investing in the growth of a strong Indigenous business sector.

Through our RAP, we’ll make sure Aboriginal and Torres Strait Islander peoples’ financial wellbeing is supported in a culturally-informed way.

Get in touch

For Indigenous business customers:

Request for a callback

For remote customers:

Please call 1800 700 682, then select option 1, for the ICAL Team. This service is available Monday - Friday 9am - 7pm (Sydney/Melbourne time); Saturday 10am - 2pm (Sydney/Melbourne time).

For Indigenous affairs:

Email -

Things you should know

The target market for this product will be found within the product’s Target Market Determination, available here.

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions for our products and services are available on our website or by contacting us and should be considered before making any decision. Fees and charges may apply. View our Financial Services Guide (PDF 59kb).