Remote customers

Indigenous Customer Assistance Line (ICAL)

No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) can help you with:

  • Balance and transaction enquiries – including account statement re-issue
  • Ordering replacement cards for damaged, lost or stolen cards and pin re-issues
  • Accessing your funds – through money transfers and NetBank access
  • Updating contact details – address, mobile number and email address
  • Setting up bank accounts and discussing applicable products like the Streamline Basic account to determine if they suit your needs
  • Stopping direct debit payments

ICAL is a service available for customers in remote areas across Australia. Call us on 1800 700 682, then press option 1 for ICAL Team. This service is available Monday to Friday 9am to 5pm.

Bank@Post 

We partner with Australia Post to offer Bank@Post services at participating Post Offices, including 1,800 in rural and remote locations. Bank@Post covers services such as bill payments, deposits and withdrawals. Find out more about Bank@Post and your nearest participating Post Office.

Fee-Free ATM

Our customers are eligible to access select fee-free ATMs located in some of Australia’s most remote communities. Here is the full list of participating ATMs providing fee-free access.

Banking services for people with a low income

An everyday bank account for health care or pensioner concession card holders

We offer a Streamline Basic account for customers who hold the following Commonwealth of Australia concession cards:

  • Commonwealth Seniors Health card
  • Pensioner Concession card
  • Health Care card

For eligible customers, the account includes no monthly account fees, no assisted withdrawal fees, unlimited free electronic withdrawals and no overdrawing approval fees or dishonour fees. This account does not earn interest.

To find out more about this account, check your eligibility and discuss if this account suits your needs, contact your nearest branch or find out more.

If you are located in a remote community, contact our Indigenous Customer Assistance Line (ICAL) to discuss this account further.

Business Banking

We can help you with your business banking

Our specialist Indigenous business bankers, accredited by BlackCard, will partner with you to help your organisation or community achieve its financial goals.

From business development support, a day-to-day working account, online banking platforms NetBank and CommBiz, the ability to receive payments online or in-store via our Merchant and EFTPOS facilities, we have a range of products, support and services to meet your needs.

Noel Prakash

Noel Prakash 

Head of Indigenous Banking 

Request a callback

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Our commitments to Aboriginal and Torres Strait Islander customers

We are committed to:

  • Providing inclusive and accessible banking for Indigenous customers, complying with the Banking Code of Practice
  • Having our team of national bankers culturally trained and accredited by BlackCard to deliver culturally informed banking services to Indigenous customers
  • Providing support to Indigenous customers, businesses and communities to achieve their financial goals, generate economic development opportunities and prepare for the unexpected

Hear from our customers and our people

Through Commonwealth Bank's Elevate Reconciliation Action Plan (RAP), we are investing in the growth of a strong Indigenous business sector.

Through Commonwealth Bank's Elevate Reconciliation Action Plan (RAP), we will ensure Aboriginal and Torres Strait Islander peoples’ financial wellbeing is supported in a culturally informed way.

Get in touch

For Indigenous business customers:

Request for a callback

For remote customers:

Please call 1800 700 682, then select option 1, for the ICAL Team.

For Indigenous affairs:

Email - reconciliationactionplan@cba.com.au

Things you should know

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions for our products and services are available on our website or by contacting us and should be considered before making any decision. Fees and charges may apply. View our Financial Services Guide (PDF 59kb).