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Best Practice

Case Study: Revolutionising Payments System for those most in need in Western Australia

With the successful implementation of a new web-based payment system and prepaid card solution, the Department for Child Protection of Western Australia is now well equipped to meet the needs of children, families and those in need of support. Find out how the Department and its long-term partner, the Commonwealth Bank, developed a comprehensive solution.

Best Practice in Government Banking Forum 13th March 2012

Innovative thinking and collaboration can deliver amazing outcomes for government. Here are the presentations from the Commonwealth Bank-hosted Forum.

James Nikitas, from the Western Australian Department of Transport, discusses how his department was able to save over $2m per annum while also improving the public experience when dealing with the Department.

Teresa Tagliaferri, from the Western Australian Department of Child Protection, outlines how her Department implemented a procurement card programme and how the introduction of prepaid cards resulted in an innovative approach to delivering social spending programmes with much improved outcomes.

Steve Way, from WAT Consulting Pty Ltd, provides a practical approach to building a business case for procurement card usage in government.

Will Taylor, from Queensland Treasury, provides an overview of how to implement a large procurement card programme, the lessons learnt, the initiatives that worked well and the pitfalls to avoid.