Help & support
SurePay instalment plans are a feature designed to help you manage your credit card repayments. You can split your purchases or break down your credit card balance into smaller, manageable instalments.
Take advantage of 0% interest on an instalment plan for purchases. A set-up fee applies.
Choose the amount you'd like to pay off based on the term and how much you can afford each month.
Budget confidently knowing what you owe each month on your instalment repayments, without any unexpected charges.
We know that circumstances can change. Cancel or pay off your plan early* without any additional fees.
On the CommBank App, go to Accounts > choose credit card > Manage account > SurePay plans
For Purchase Plans: On the ComBank App, go to Accounts > choose credit card > 0% interest on purchase plans
On NetBank, choose credit card >Set up/manage SurePay plan (on the right side)
After finding SurePay, choose which eligible purchase you want to pay off
Review details on repayments depending on what term you choose
All plan details will be summarised for your review
SurePay instalment plans are not available on CommBank Neo cards, non-Awards Business cards, Corporate cards, or for balance transfers. On eligible cards, if you are currently over your credit limit or in arrears, you will not be able to set up a SurePay instalment plan until you bring your credit card balance below your credit limit and, or pay your overdue amount. For SurePay Purchase Plans, you need to have made a purchase (not pending) over $100 in the last 14 days. The plan amount and setup fee cannot exceed your Card balance or limit.
An upfront set-up fee will apply for Purchase plans. You’ll pay the fee in full as part of your first monthly instalment. The set-up fee will be displayed on your next statement and is non-refundable. There is no set-up fee if you’re setting up a Balance or Cash Advance plan.
You can have up to 50 active plans at a time, on each eligible credit card.
You can set up a SurePay purchase plan for a single purchase made within the last 14 days. The purchase must be at least $100 for a 3-months plan, $150 for a 6-month plan and $300 for a 12-month plan. At any given time, you can have up to 50 SurePay instalment plans on your Commbank credit card.
It may take up to 3 business days. You will see a ‘Pending’ status in the list view of your SurePay plans within the CommBank app or NetBank. Once set up, we will send you a confirmation email containing information about your plan.
You’ll be asked to make your SurePay monthly instalment payment/s on your regular statement due date each month.
Your first instalment will be due on the due date of the next statement you receive after setting up the plan.
All the details of your plan including your monthly instalment amount and total plan instalments amounts will be included on your monthly statement. This includes your payment options and a summary of your plan progress. You can also track your progress any time in NetBank or the CommBank app.
Once you have set up a SurePay instalment plan, your monthly instalment amount will be added to your credit card minimum payment amount and displayed on your monthly statement as the ‘Instalment payment’ amount.
Continue to pay the instalment amount each month to ensure your SurePay plan/s are paid off as planned and at least the minimum amount on your main balance.
If you miss a monthly instalment payment, the unpaid instalment amount for that month will be returned to your main balance and you’ll be charged interest at your accounts standard purchase (or cash advance) rate, which may have changed from when you first set up your SurePay plan.
If you miss three consecutive payments we’ll automatically cancel your SurePay plan. You won’t be charged a fee if your plan is cancelled – however any outstanding balance will be transferred back to your purchase (or cash advance) rate and added to the total owing on your latest statement on the cancellation date. From the transfer date, you’ll be charged interest at your accounts standard purchase (or cash advance) rate. Please refer to your most recent statement to confirm your card's current interest rate as this may have changed since you first set up your SurePay plan.
You can cancel your SurePay plan at any time in NetBank or the CommBank App. Please allow up to four business days for us to process the cancellation.
There are no fees for cancelling however any outstanding balance will be transferred back to your purchase (or cash advance) balance and added to the total owing on your latest statement on the cancellation date.
From the transfer date, you’ll be charged interest at your accounts standard purchase (or cash advance) rate, which may have changed since you first set up your SurePay plan. Please refer to your most recent statement to confirm your card's current interest rate.
If you have a SurePay instalment plan, your payments to your credit card will be applied as follows:
This means that your current monthly instalment payments are always paid first, even if you have other balances with higher interest rates (such as cash advances or purchases not in a plan).
If you have multiple plans, payments will be applied to the plans in order of highest to lowest interest rate, or if all plan interest rates are the same, from oldest to newest. If this arrangement no longer suits you, you may cancel your plan at any time.
The interest rate will be fixed for the full term of the plan.
Any interest-free period on purchases will no longer apply to the purchase or balance you transfer to the SurePay Plan.
You may be eligible for interest free periods on purchases not in a plan if each month, you pay off all non-instalment balances plus your monthly instalment payment/s by the due date each month.
Yes, your statement will include your SurePay payment options, an explanation of your payment options, and your instalment plans.
For more information, go to understanding credit card statements.
You won't be able to apply for an instalment plan if you don't meet our criteria (e.g. if you have exceeded your limit or you are in default). Instalment plans are not available on CommBank Neo, non-Awards Business Cards, corporate cards or balance transfers. The terms of the CommBank Credit Card Conditions of Use relating to instalment plans (section 5) will apply.
While you have an instalment plan, payments to your credit card will be applied in the following order:
This means that your current monthly instalment payments are always paid first, even if you have other balances with higher interest rates (such as cash advances or purchases not in a plan). If you have multiple plans, payments will be applied to the plans in order of highest to lowest interest rate, or if all plan interest rates are the same, from oldest to newest.
Any interest-free period on purchases will no longer apply once the purchase is put on a plan.
You can cancel your instalment plan at any time. When a cancellation is processed, the outstanding instalment balance will be transferred to your purchases balance (or cash advance balance for cancelled cash advance plans) and accrue interest from the transfer date at your account’s standard purchase (or cash advance) rate, which may have changed from when you first set up your SurePay plan.
If you miss a monthly instalment payment, the unpaid instalment amount for that month will be returned to your main balance and you’ll be charged interest at your accounts standard purchase (or cash advance) rate, which may have changed from when you first set up your SurePay plan. If you cancel a plan this will also apply to any outstanding balance.
If you miss three consecutive payments we’ll automatically cancel your SurePay plan. You won’t be charged a fee if your plan is cancelled – however any outstanding balance will be transferred back to your purchase (or cash advance) rate and added to the total owing on your latest statement on the cancellation date. From the transfer date, you’ll be charged interest at your accounts standard purchase (or cash advance) rate. Please refer to your most recent statement to confirm your card's current interest rate as this may have changed since you first set up your SurePay plan.
*SurePay Purchase Plan terms and conditions
1. To pay off a one-off purchase of $100 or more, made in the last 14 days with a 0% p.a. interest rate for a fee of 2% for 3 month plans, 3% for 6 month plans and 5% for 12 month plans.
2. Minimum transaction amount per term: $100 for 3 months, $150 for 6 months and $300 for 12 months.
3. Your monthly plan repayment is calculated by dividing the total plan amount (including the set-up fee), by the number of months in the plan term. The set-up fee is included as part of your first Monthly Instalment Payment, and when you make your first repayment, the repayment will be used first towards paying off the set-up fee, then towards the purchase amount. The fee is non-refundable if you cancel or pay off your plan early.
4. The 0% p.a. interest rate is only available for ‘Card purchase plans’ and not ‘Card balance plans’ or ‘Cash advance balance plans’.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
