Getting started with your credit card
Activate and create PIN
Activate your card in NetBank or the CommBank app and create your own PIN.
Transfer card balance
Request to transfer a balance you owe on a personal, Australian issued credit or store card to your CommBank credit card. Balance transfers are not available on the CommBank Essentials credit card and CommBank Neo card.
Add an additional cardholder
You can have one additional cardholder on your CommBank credit card, who must be at least 16 years old.
Set up a regular payment
You can get regular payments such as bills debited from your credit card automatically. This can be for a fixed or variable amount.
How to manage your credit card in NetBank
You can activate, cancel or replace your credit card from your laptop or desktop computer using NetBank.
How to manage your credit card in the CommBank app
You can activate, cancel or replace your credit card from your mobile using the CommBank app.
Staying in control
Set a spending cap
Help manage your spending by capping a portion of your credit limit.
Manage your credit limit
You can decrease your credit limit or apply to increase it at any time (subject to approval).
Lock, Block, Limit®
Enjoy extra control and security in real time using the CommBank app or NetBank.
SurePay instalment plans
Take control of your credit card repayments and break down a large credit card purchase or balance into fixed monthly instalments over a set term. SurePay is not available on the CommBank Neo card.
Keeping your card safe
Making sure your credit card is always secure is one of the most important parts of managing your card. We’re here to help no matter what happens, and we offer a 100% money back guarantee on all fraudulent transactions.¹
Switch your credit card
- How to apply for a different CommBank credit card
- What happens after you apply for a different card
- Accessing statements for old accounts
Card switching is not available for CommBank Neo.
Make the most of your card
Things you should know
1 Provided you comply with the credit card conditions of use, protect your PIN, and immediately notify us of the loss, theft or misuse of your card or PIN and of any suspicious activity on your account. Report suspicious activity on your account by calling 13 2221 option 4 (24 hours a day, 7 days a week).
