Help & support
Activate your card in NetBank or the CommBank app and create your own PIN.
Request to transfer a balance you owe on a personal, Australian issued credit or store card to your CommBank credit card. Balance transfers are not available on the CommBank Neo card.
You can have one additional cardholder on your CommBank credit card, who must be at least 16 years old.
You can get regular payments such as bills debited from your credit card automatically. This can be for a fixed or variable amount.
You can activate, cancel or replace your credit card from your laptop or desktop computer using NetBank.
You can activate, cancel or replace your credit card from your mobile using the CommBank app.
Help manage your spending by capping a portion of your credit limit.
You can decrease your credit limit or apply to increase it at any time (subject to approval).
Enjoy extra control and security in real time using the CommBank app or NetBank.
Take control of your credit card repayments and break down a large credit card purchase or balance into fixed monthly instalments over a set term. SurePay is not available on the CommBank Neo card.
Making sure your credit card is always secure is one of the most important parts of managing your card. We’ll protect you from losses due to unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.
Card switching is not available for CommBank Neo.
